Offline Account Activation

Offline account activation

If a new user is added and activates their license, they must authenticate. Depending on the configured authentication method, the user will either be prompted for the selected biometric authentication method, or they must enter a PIN as the PIN is not automatically read from the internal storage. This applies to the following scenarios:

• The user adds a new account from the Manage accounts screen for the activation and reactivation of a single account.

• The user already has an account, adds another and activates or reactivates this additional account(s).

• The user tries to manually activate an existing account.

• The user removes an account.

The following workflow describes the steps a user must take to activate their third-party application or web page for the first time.

To activate an account offline

1. The user is presented with the authenticator home screen and taps Scan Code to initiate the activation process.

2. The user points and clicks camera at the QR code or Cronto image on the third-party application or web page to begin linking the device to their account. A code appears. The user is prompted to enter this code into the third-party application or web page.

3. The user scans the QR code or Cronto image.

4. The user chooses a PIN.

5. The user confirms the PIN.

6. The user chooses their preferred authentication method for future access:

   • Use FaceID

   • Use Touch ID

   • Skip to use PIN instead of biometric authentication

     If the user selects to skip setting up biometric authentication at this stage, they can enable this feature anytime later via the Mobile Authenticator Studio menu. For more information, see Biometric authentication.

7. The user gives Mobile Authenticator Studio permission to use Face ID or Touch ID.

8. The user's biometric authentication information is collected.

9. The user enters a code into the third-party application or web page to activate the authentication account.

10. (Optional, if notifications are enabled in the app configuration) The user gives Mobile Authenticator Studio permission to send notifications from the third-party application or web page by tapping Allow notifications.

11. When the activation is successful, the user is presented with the authenticator home screen displaying the following options:

    • Pending requests

    • Scan Code

    • One-time Password

If the process is interrupted, the user will see these screens:

• If at any time the user taps Cancel they will see a cancel confirmation screen and can restart the activation process.

• If something goes wrong, the user will be notified with an error message and tapping Start over will restart the activation procedure from the beginning.