Migration from Mobile Authenticator Studio 4.x to 5.x

When your institution upgrades from Mobile Authenticator Studio 4.x to 5.x, your customers will encounter some prompts to migrate from the old process to the new one. The migration process is triggered each time when a non-migrated account is used for an operation.

OneSpan has carefully considered the customer's user experience and implemented migration procedures that will have the least degree of inconvenience possible while ensuring the greatest security and authentication capabilities. The migration will improve the overall user experience.

If no user account is activated for the Mobile Authenticator Studio app, no migration is needed.

For more details, see Workflows to migrate from Mobile Authenticator Studio 4.x to 5.1.