Release 22.R4 (11.49)

What's New

Free Trial

• Free Trial of OneSpan Sign: People who are not yet customers can now try our world-class e-signature solution for FREE. The trial lasts 30 days, and permits up to 100 transactions.

Senders

• Designer can configure fields numerically: In the Designer, a field’s position and dimensions can now be specified numerically. Using numerical values gives Senders more granular control over the fields they create. This functionality is in a new Layout section of the Designer's right pane.

• Easier to distinguish optional vs required fields: In the Designer: (1) optional fields now show with dashed borders; (2) required fields remain with solid borders. This will enable transaction creators to see if a field is optional or required without clicking on it to view its properties.

• Can easily identify default checkboxes and radio buttons: Before this release, the default value in a group of checkboxes or radio buttons was visually indistinguishable from the other objects in the group. Now, when a transaction creator slides the default value property to true for a particular checkbox or radio button, that object will appear in the Designer as "selected" (it will have a distinguishing checkmark or dot). Transaction creators can thus quickly identify the default value in such groups.

• Easier to select the right fields for conditional logic: When a Sender is configuring conditional logic, and is hovering their mouse over the list of added fields: (1) the Designer now highlights the field being hovered over; (2) a highlighted field is added to the logic when the Sender clicks it.

• Improved Keyboard Shortcuts menu: We improved the Designer's menu of keyboard shortcuts. Among other things, the list of available shortcut keys is now "OS-aware" — that is, it's customized to the user's Operating System (e.g., Mac, Windows).

• TimeStamps displayed instantly as users sign: Before this release, a timestamp appeared on an applied signature only after the signer confirmed it. Now, a timestamp can appear on an applied signature both before and after the signature is confirmed. This feature is disabled by default. To enable it, please contact our Support Team (or use Admin > Account Configuration > Transaction Settings > Signature Settings).

Developers

• Document Extraction supports Mobile Capture: Document Extraction now supports the Mobile Capture method of signing.

Bug Fixes

User Authentication

• PB-87103: Fixed an issue in which the area code 948 (Virginia, USA) was not recognized as valid when a recipient entered it as part of their phone number for SMS authentication.

Signer Experience

• PB-86077: Fixed an issue in which an inactive signer session expired later than the configured expiry time.

• PB-87900: Fixed an issue that concerned PDFs in which signing was complete. The problem was that certain iPhone models displayed these PDFs as blank documents.

• PB-85278: Fixed an issue that involved the following sequence of events. (1) A transaction's signing order was turned on. (2) The first signer began signing. (3) Before the first signer had finished signing, the second signer (who was also a Sender, but not the Transaction Owner) tried to accept an Accept Only document. (4) At this point, the system should have presented the second signer with the message: It's not your turn to sign. Instead, it presented them with an Access Denied screen.

• PB-87470: Fixed an issue that involved the following sequence of events: (1) a transaction was created via the API; (2) signatures were applied in Accessibility Mode. The problem was that the signatures were not visible when the transaction's documents were reviewed in Accessibility Mode.

• PB-87001: Fixed an issue that involved the following sequence of events. (1) Within the Signer Experience, a signer changed a document’s Zoom level to 175%. (2) The signer completed signing, and then reopened the document to review it. (3) The document’s magnification was still 175%, but the displayed Zoom level was 100% (the default value). The displayed Zoom level should have been 175%.

• PB-86693: Fixed an issue that involved the following sequence of events: (1) the feature No Signature Fields was enabled in OneSpan Sign BackOffice; (2) a Sender on the account added some required fields to a transaction’s document. The problem was that when a recipient accessed the transaction and viewed the document, the Signer Experience displayed the wrong number of required fields.

Senders

• PB-83788: Fixed an issue in which a transaction was cloned from a template that contained a signer with a required attachment. The problem was that the system failed to include the attachment in the new transaction.

• PB-87095: Fixed an issue in which the Designer’s vertical scroll bar became "stuck" behind page controls, and was therefore inaccessible. This occurred when the scroll bar became very small because a transaction had many pages or documents.

• PB-87556: Fixed an issue in which the ">" symbol in the Designer’s Recipients pane was misaligned.

• PB-88183: Removed a deprecated layout option (Display Save) from the Account Setting self-service.

• PB-88427: Fixed a grammatical error in the French text of the confirmation window for the action Send Transaction.

• PB-87877: Fixed an issue that involved the following sequence of events. (1) A Sender created a transaction with a document that included a Form Field with conditional logic and a Signature Block. (2) The Sender clicked the Clear All button, which removed the Form Field and Signature Block. (3) The Sender added a new Signature Block, and sent the transaction. (4) At this point, the system should have sent the transaction without errors. Instead, it displayed the error message: The field specified in the conditional logic cannot be found.

Account Owners

• PB-87916: Fixed an issue that involved the following sequence of events. (1) An Account Owner opened the Manage Delegation dialog box. (2) The owner searched for a Sender, but entered invalid data in the search field. (3) No Senders matched the search criteria. (4) The owner closed and then reopened the Manage Delegation dialog box. (5) At this point, that box should have displayed a list of Senders. Instead, it displayed the error message: There are no senders that match the search criteria.

Developers

• PB-87992: Fixed an issue in which the API was used to create multiple roles with the same name. It should never be possible for multiple roles to have the same name.

Accessibility

• PB-88060: Fixed an issue that arose if the Account Setting self-service feature was enabled in OneSpan Sign BackOffice. Screen Readers then failed to properly vocalize links that opened a new window.

• PB-85832: Fixed an issue that involved the following sequence of events. (1) A Sender assigned the KBA authentication method to the recipient of an accessible transaction. (2) The recipient used a Chrome or Edge browser to access the transaction. (3) On the KBA login page, the recipient failed to answer all questions correctly. (4) The system displayed a suitable error message at the top of page. At this point, the focus should automatically have moved to the top of page. Instead, it scrolled down slightly.

• PB-86541: Fixed an issue in which NVDA Screen Readers failed to read the banner beside the Accept button.

• PB-86787: Fixed the following issue. When a user focused on the input field that displays the message "Value must be greater than 0", JAWS Screen Readers vocalized the message five times. They should have vocalized the message just once.

• PB-87162: Fixed an issue that involved the Signer Experience panel used to upload attachments. The problem was that VoiceOver Screen Readers didn’t read the buttons Next upload and Go to documents separately. Instead, when a user focused on one of these buttons, the Screen Reader read a message that covered both buttons.

In-App Reporting

• PB-89179: Fixed the following issue. When a user tried to download multiple In-App Reports, the system delivered a zip file that was empty.

Evidence Summary

• PB-87529: Fixed an issue that arose when a PDF of the Evidence Summary was exported to a text file. The problem was that sometimes the text file contained errors (e.g., rogue characters).

Vulnerabilities

• PB-76750: We removed an unused component that had formerly been used by our Fast Track feature. Removing that component eliminated potential attack vectors.

• PB-87735: In the emails that OneSpan Sign sends recipients, we now escape/sanitize all email variables except $PACKAGE_MESSAGE and the email's Subject line. We've done this to prevent harmful links from being included in recipient-facing emails.

Changed Behavior

• PB-87925: Before this release, we verified user-entered area codes against a Phone Number Validation Library. Because this library was seldom updated, our system often flagged new area codes as invalid. To prevent this, we now verify area codes in a more relaxed manner by simply checking their number of digits.

• PB-88184: Within the Account Setting self-service, the string "Package Settings" has been renamed "Transaction Settings".

Known Issues

• PB-87999, PB-86583: Some text within documents may appear 'broken' or 'pixelated' For example, customers using machines equipped with Intel Iris XE integrated GPU are experiencing these rendering issues when they view PDFs on Chromium-based browsers (Chrome, Edge).

• PB-89742: Browsers on iOS 16+ have issues displaying any document whose contents are almost exclusively images (e.g., a PDF generated from a PowerPoint document). This problem is due to changes in the latest iOS 16+ version, so it will need to be resolved by Apple Inc.

Upcoming Changes

• Beginning with Release 23.R1 (11.50): (1) Microsoft Windows 8 and Microsoft Windows 8.1 will no longer be supported; (2) Microsoft Windows 11 will be supported. For more information, see Minimum Software Requirements.