Additional considerations for user ID and domain resolution

Users who have the domain name in their user ID can experience authentication issues because OneSpan Authentication Server uses the corresponding part of the user ID as the domain name. To prevent this issue, users with the domain name in their user ID need to also provide the domain when logging on.

User jane.master in the master domain needs to use one of the following formats for a successful logon:

• master\jane.master
• jane.master@master

If user jane.master does not explicitly provide the domain in addition to the user ID, the logon attempt will fail.