Product Connection Issues

You receive an error message "Connection to target not obtained".

Possible causes

This error message typically appears in the following situations:

• Incorrect connection information was entered.

• The OneSpan Authentication Server service/daemon is not running.

• A port filter or firewall prevents the connection.

Solutions

• The IP address or port number entered in the login window is incorrect. Verify the OneSpan Authentication Server configuration.

• Verify that the OneSpan Authentication Server service/daemon is running on the destination host.

• Verify that no port filters are installed and no firewalls are blocking the port you specified to use for connects to the OneSpan Authentication Server host.