Product Logon Issues

Some product logon issue occurred during the data migration.

Solutions

Verify the OneSpan Authentication Server audit log. Failed administrative logons should be recorded, with a message stating the problem encountered.

2010/10/13 12:06:08, Failure, 0xAD6EDDF5A6ABEE1CDDBC095B93CCE972, Authentication, IDENTIKEY Authentication Server, F-002001, "User authentication failed.", Source Location ["10.2.30.6"], Policy ID ["Identikey Administration Logon"], User ID ["admin"], Domain ["master"], Input Details ["\n{User ID : admin}\n{Password : ******}\n{Password Format : 0}"], Output Details ["\n{Status Message : The static password was incorrect}\n{Auxiliary Message : \n{Error Code: '(1011)' ; Error Message: 'Incorrect static password'}}"], Local Authentication [yes], Back-End Authentication ["None"], Reason ["The static password was incorrect"], Client Location ["10.2.30.6"], Client Type ["Administration Program"]

2010/10/13 12:06:08, Failure, 0x6DF2AF101CB84142EFFA6BAF3700888C, Administration, IDENTIKEY Authentication Server, F-004001, "An administrative logon was rejected.", Client Location ["10.2.30.6"], Source Location ["10.2.30.6"], User ID ["admin"], Domain [""], Reason ["Incorrect static password"], Client Type ["Administration Program"]