Error Codes

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Refer to the following tables for information on specific error and status codes.

Error codes
Error code	Error message	Description	Notes
0	STAT_SUCCESS	(No error)
–1	STAT_ERROR	An unspecified error occurred	This error code may occur when a more specific error code is not available or was recorded separately.
–2	STAT_INVPARAM	The parameters supplied were invalid	Parameters supplied to a function or command were invalid.
–3	STAT_MEMORY	A memory error occurred	Memory allocation failed. This is normally due to the system running low on memory.
–10	STAT_COMMS	A communications error occurred	Inter-process or inter-component communication failed. This may also occur with communications to Active Directory or a database. This error is normally accompanied by further details.
–11	STAT_LICENCE	A license error has occurred	General-purpose license failure when a more specific code is not available or was recorded separately.
–12	STAT_OS_FAILURE	An operating system call failed	A system call failed. This may include file handling, Active Directory Services Interface and other calls. It is normally accompanied by further details.
–13	STAT_NOT_FOUND	The object was not found	An attempt was made to perform an operation on an object, such as an Active Directory object, but the object did not exist. For example, this may occur when one administrator deletes a record that another administrator is about to update, when the update operation is attempted.
–14	STAT_EXISTS	The object already exists	An attempt was made to create an object, such as an Active Directory object, but the object already exists. For example, this may occur when two administrators try to create the same record at the same time.
–15	STAT_OVERFLOW	The supplied buffer was of the incorrect size	An internal data buffer was of insufficient length to hold the data required.
–16	STAT_VERSION	A version error has occurred	A version mismatch has occurred. Further details in the error record will indicate which versions were mismatched.
–17	STAT_INVDATA	The supplied data are invalid	General-purpose error when input data to an operation is incorrect. Further details of the error will be recorded.
–18	STAT_INVOBJECT	The object is invalid	An attempt was made to perform an operation upon an object type that was not recognized.
–19	STAT_INVCOMMAND	The command is invalid	An attempt was made to perform an operation using a command that was not recognized.
–20	STAT_INUSE	The object is in use	An attempt was made to delete an object, such as an Active Directory object, but that object was in use. This may occur when you try to delete a policy, but another policy inherits from the one you are deleting, or a component uses the policy.
–21	STAT_NOSUPPORT	The operation is not supported	General-purpose error when an operation is attempted on an object that does not support it. For example, an attempt is made to generate a Virtual Mobile Authenticator OTP using an authenticator that is not enabled for Virtual Mobile Authenticator.
–22	STAT_OBJERR	An object error has occurred	General-purpose error on an operation on an object. This should be supplemented with more specific details.
–23	STAT_MISSINGFLD	A required field was missing	An operation was attempted without specifying one or more mandatory input fields.
–24	STAT_AUDITFAILURE	Auditing failed	An operation failed because auditing was mandatory, but failed.
–30	STAT_INVCONFIG	The configuration is invalid	The configuration data in the configuration file are invalid. The error record should indicate which specific data were invalid.
–31	STAT_INVTYPE	A type mismatch has occurred	General-purpose error when one data type is expected but a different data type was provided.
–32	STAT_NOT_INITIALISED	One or more objects were not initialized	Internal initialization error. More specific error details will be recorded.
–33	STAT_CACHE_FULL	The cache is full	An attempt was made to add an entry to a cache, but the cache has reached its configured maximum size.
–34	STAT_CACHE_MAX_REF_COUNT	The cache entry has reached the maximum reference count	An attempt was made to retrieve an item from a cache, but the item was already in use and the configuration indicates a limit on the number of times an item can be retrieved from the cache at one time.
–35	STAT_BUSY	The system is currently too busy to service the request	The system received a new request for processing, but hit a resource usage limit of some type. This indicates that the system is too loaded to handle the request. For example, there may be no spare database connection to use, even after waiting a short time for one to become available.
–80	STAT_TIMEOUT	A timeout has occurred	An operation failed because of a timeout.
–100	VDSERR_INVPLUGIN	An invalid plug-in was supplied	Audit configuration specifies a plug-in method that is unknown or that could not be successfully loaded.
–101	VDSERR_NOSPACE	There is no space left to write the message	While auditing to text file, the server was unable to write. This usually occurs when disk space has run out.
–102	VDSERR_USERCANCEL	User cancelled authentication process	The user chose to cancel a request rather than provide credentials when prompted.
–140	STAT_DPERROR	An authenticator error has occurred	General-purpose error when an authenticator operation such as OTP verification, Reset PIN, Unlock, etc. fails. This is normally accompanied by a more specific error code and message from the OneSpan Authentication Server Framework library.
–141	STAT_MISSING_STATE_DATA	Offline state data was required but not supplied
–142	STAT_IDENT_ERROR_THRESHOLD_REACHED	The threshold for identifying errors has been reached.
–143	STAT_CHANGE_PIN_MANDATORY	An error with the mandatory change of the authenticator PIN has occurred.
–150	STAT_VDP_DELIVERY_FAILED	Delivery of the Virtual Mobile Authenticator one-time password failed	A Virtual Mobile Authenticator OTP was generated successfully, but delivery by text message failed. A separate message will give more details.
–200	STAT_LICENCE_EXP	The license has expired	The license key has an expiration date set, and the date has passed. A permanent license key must be obtained.
–201	STAT_INVLICENCE	The license data are invalid	One of the details embedded into the license key is invalid for the component in which it is being loaded. The component will not be able to use the license key. This may be the IP address, the component type, or any other detail that can be seen in the license key text.
–202	STAT_LICENCE_INVSIG	The License Key is corrupted	The signature at the bottom of the license key is invalid. This usually occurs when the license key details were modified in any way.
–250	STAT_NEEDSKEY	Decryption has failed - no Storage Key is specified in the Encryption Settings	Some encrypted data has been created or modified using configured, rather than default, encryption settings. This error occurs when that data is read by a component that does not have configured encryption settings. The component is therefore unable to decrypt the data. It is necessary to configure the encryption settings in the component.
–251	STAT_WRONG_CIPHER	Decryption has failed - an incorrect Cipher is specified in the Encryption Settings	Some encrypted data has been created or modified using differently configured encryption settings. This error occurs when that data is read by a component with configured encryption settings that use a different Cipher Name. The component is therefore unable to decrypt the data. Make sure to apply the same encryption settings in all components.
–252	STAT_DECRYPT_FAILURE	Decryption has failed - an incorrect Storage Key is specified in the Encryption Settings	Some encrypted data has been created or modified using differently configured encryption settings. This error occurs when that data is read by a component with configured encryption settings that use a different Storage Key. The component is therefore unable to decrypt the data. Make sure to apply the same encryption settings in all components.
–300	STAT_DB_ERROR	A database error occurred	General-purpose error on a database operation. This should be supplemented with more specific details.
–350	STAT_DISCARD_REQUEST	The request received was discarded	A replication update that was received was found to be superseded by a later change. In this case, the update is discarded, as it is no longer relevant. This may occur when creating a record, after a record has been deleted and then re-created. It may occur when modifying a record, if a later modification occurred before replication could apply the first change.
–351	STAT_RETRY_REQUEST	The request received must be retried	A replication update that was received could not be applied immediately. In this case, the update is rejected. The retry mechanism at the source server will re-send the update, according to its configuration settings. This may occur if a record does not exist yet, when trying to apply a modification or deletion. It may occur after a record has been deleted and re-created, when a modification of the record is replicated but the sequence of deletion and re-creation has not been followed in the correct order.
–352	STAT_INVHASH	A replication queue entry had an invalid hash value	When an entry was read from the replication queue before sending, its integrity hash value check failed. This suggests that the queue entry may have been modified since it was added to the queue. In this case, the queue entry is not trusted, and an error is reported.
–353	STAT_REPLQUEUE_FULL	The replication queue is full	An operation failed because it needed to update the database, but the update could not be added to the replication queue. If the queue is full, no database updates are allowed, to avoid the databases from being pushed too far out of synchronization. Check the Replication Status dialog in the Active Directory Users and Computers Extension (ADUCE) and the Replication audit messages to investigate why the queue is full. It is necessary to reduce the queue size for the system to continue to function. If this error occurs often, without good reason, consider increasing the maximum queue size. This can be configured in the Replication tab of the OneSpan Authentication Server Configuration Utility.
–400	STAT_NOTAVAIL	There was no comms descriptor available	The comms descriptor map has not been loaded. (Support)
–401	STAT_ADDR_RESOLVE	The supplied address could not be resolved	Name resolution problem, i.e. a problem in the DNS, the NetBIOS etc.
–402	STAT_SOCKET_ERR	A socket error occurred. Descriptor should be closed	Communication protocol mismatch.
–403	STAT_DESC_STATE	Descriptor was in the wrong state	Trying to bind the socket twice is an example of such a wrong state.
–404	STAT_DESC_LIMIT	The maximum number of open descriptors has been reached
–405	VDSERR_CLOSED	The connection has been closed by the remote end
–406	VDSERR_WOULDBLOCK	The command would block, use 'select'
–407	STAT_INPROGRESS	The command is in progress, use 'select'
–408	STAT_INV_DESCRIPT	The comms descriptor is not valid	For example, the socket has not been created.
–450	STAT_INVKEY	The key received was invalid	The encryption key is invalid.
–500	STAT_ALREADY_STARTED	The Service was already started	When trying to start a service, the service was already running.
–501	STAT_ALREADY_STOPPED	The Service was already stopped	When trying to stop a service, the service was not running.
–550	STAT_MALFORMED_DATA	The config file/registry data could not be read	This error can occur when the configuration file is invalid.
–600	STAT_RAD_INVATTRIB	One of the RADIUS attributes was invalid	The RADIUS attribute field layout is invalid.
–601	STAT_RAD_SIZE	The action will result in a size limitation being exceeded	A buffer overflow would occur. This is only used within the RADIUS library
–602	STAT_RAD_INVDICT	An invalid dictionary file was used
–650	STAT_INIT_FAILED	Initialization of lock failed
–700	STAT_OPEN_FAILED	Failed to open handle	Normally occurs when a file cannot be opened.
–800	VDSERR_BAD_PKT_LENGTH	An invalid length was supplied
–801	VDSERR_MALLOC_FAIL	Memory allocation failed
–802	VDSERR_BLANK_PASSWORD	Password was blank	Can occur when attempting to verify a MS-CHAP/MS-CHAP2 password when the subsequently hashed password provided by the user is equivalent to hashing a blank string, i.e. the provided password is blank.
–803	VDSERR_INV_PASSWORD	Password was invalid	Occurs within MS-CHAP/MS-CHAP2 password verification when the provided password is incorrect and it is not a blank string.
–903	STAT_ENCRYPT_TYPE	The MPPE encryption policy is not supported
–904	STAT_BAD_PROTOCOL	Invalid MPPE protocol used
–999	STAT_NULL_PTR	A null pointer was received
–1001	STAT_UNKNOWN_PKTSOURCE	The packet is from an unknown source	A client component does not exist for the client who sent the packet.
–1002	VDSERR_NOSECRET	The shared secret of the packet's source is unknown	There is no shared secret within the client component for the peer which sent this packet.
–1003	STAT_RAD_BADAUTH	Incorrect response authenticator	The response packet returned from the RADIUS server bears an incorrect authenticator.
–1004	STAT_RAD_BADMSGAUTH	The Message-Authenticator attribute was not correct
–1005	STAT_RAD_BADADDRESS	The packet is not from the address sent to	The response from the backend does not match the source address to which the request was sent.
–5300	STAT_ADERROR	Active Directory Error
–5301	STAT_INCSCHEMA
–10057	UA_USERID_TOO_LONG	User ID is longer than 255 characters.	The maximum user ID length has been exceeded.
–10059	UA_PASSWORD_TOO_LONG	Password is longer than 255 characters.	The maximum password length has been exceeded.
–10060	UA_UNAME_TOO_LONG	User name is longer than 1024 characters.	The maximum user name length has been exceeded.
–10061	UA_SERIAL_TOO_LONG	Serial Number is longer than 10 characters.	The maximum serial number length has been exceeded. The serial number must be 10 characters, without dashes (-) and with leading zeros.
–10062	UA_SERIAL_TOO_SHORT	Serial Number is less than 10 characters long.	The minimum serial number length has not been provided. The serial number must be 10 characters, without dashes (-) and with leading zeros.
–10063	UA_SERIAL_INVALID_CHARS	Serial Number contains non-alphanumeric characters.	The serial number contains non-alphanumeric characters. The serial number must be 10 alphanumeric characters, without dashes (-).
–10064	UA_ORGUNIT_TOO_LONG	Organizational unit is longer than 255 characters.	The maximum organizational unit length has been exceeded.
–10065	UA_DOMAIN_TOO_LONG	Domain is longer than 255 characters.	The maximum domain length has been exceeded.
–10066	UA_DN_TOO_LONG	Distinguished Name is longer than 1024 characters.	The maximum LDAP distinguished name (DN) length has been exceeded.
–10067	UA_MOBILE_TOO_LONG	Mobile Number is longer than 64 characters.	The maximum length for the mobile phone number has been exceeded.
–10069	UA_USER_PARSE_ERROR	A syntax error occurred reading from the file.	A syntax error occurred while reading lines from the import file: Double-quotes are missing. There are too many fields in the line. A comma is missing between fields.
–10072	UA_PHONE_TOO_LONG	Phone Number is longer than 64 characters.	The maximum phone number length has been exceeded.
–10073	UA_EMAIL_TOO_LONG	Email Address is longer than 64 characters.	The maximum length for the email address has been exceeded.
–10074	UA_INVALID_USER_DETAILS	No user ID was given. Either the user ID or, for Active Directory, the Distinguished Name is needed to import a user.	A user ID must be supplied to import a user. The only exception is when using Active Directory, it is sufficient to give the distinguished name instead of the user ID.
–10075	UA_MOBILE_INVALID_CHARS	The Mobile No. is invalid. Only numbers, spaces, dashes (-) and brackets are allowed with a + at the start to indicate a country code if needed.	The mobile number is only allowed to include numeric characters, spaces, dashes(-) and brackets (){}[]. In addition, a + is allowed at the start for the country code.
–10076	UA_PHONE_INVALID_CHARS	The Phone No. is invalid. Only numbers, spaces, dashes (-) and brackets are allowed with a + at the start to indicate a country code if needed.	The phone number is only allowed to include numeric characters, spaces, dashes(-) and brackets (){}[]. In addition, a + is allowed at the start for the country code.
–10077	UA_EMAIL_INVALID_CHARS	The specified email address contains invalid characters and is not in the form user@domain.	The email address is only allowed to include alphanumeric characters, @, dots (.), underscores (_) and dashes (-).
–10078	UA_USER_HEADER_ERROR	The Field Header was not found or invalid when reading from the file.	The first line of an import file must be a header line. The header line is a comma-separated list of field names, indicating which fields are included in every other line of the file. This message indicates that the header line was not found, that it included unknown field names, or that it was not a comma-separated list of field names. See the Import User Records topic in the online help for the Active Directory Users and Computers Extension (ADUCE) for a definition of the import file header format.

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