Large DPX File Issues
- 08 Jan 2025
- 1 Minute à lire
- SombreLumière
- PDF
Large DPX File Issues
- Mis à jour le 08 Jan 2025
- 1 Minute à lire
- SombreLumière
- PDF
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Description
Attempting to import a large DIGIPASS export file (DPX) may result in memory problems or other similar issues. The solution to these problems will depend on your environment.
Whether a DPX file is considered large in that sense depends on your environment and the setup varies from installation to installation. If your installation is struggling to import a DPX file using the Administration Web Interface, then you may consider using one of the following troubleshooting methods.
Solutions
Java out of memory error
If you encounter a Java Out of Memory error while attempting to import via the Administration Web Interface, try to increase the Apache Tomcat memory allocation.
Alternative import methods
If increasing the Apache Tomcat memory allocation does not fix the problem, or you were having different problems using the Administration Web Interface, try an alternative import method:
- dpadmincmd. See Tcl Command-Line Administration tool (dpadmincmd).
dpximport. This tool is supplied on the OneSpan Authentication Server product CD in the following folders:
- Software\Windows\Utilities\ (for Windows)
- Software\Linux\(Utilities\ (for Linux)
The dpximport tool is run from a console, with the following syntax (all parameters are required):
dpximport -f dpx_path -k transport_key -s server -d domain -c org_unit/container -u username -p password
where:
- dpx_path is the full path and name of the DPX file to be imported. If the path contains spaces, it will need to be contained within quote ('') characters.
- transport_key is the transport key of the specified DPX file.
- server is the IP address of OneSpan Authentication Server.
- domain is the destination domain name for the imported authenticator records.
- org_unit/container is the destination organizational unit or container name of the authenticator records.
- username and password are the credentials of an administrator with permissions to import authenticator records.
The dpximport tool also features a -q parameter, which suppresses user interaction.
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