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    • 22 Jan 2025
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    Technical support

    • Mis à jour le 22 Jan 2025
    • 1 Minute à lire
    • Sombre
      Lumière
    • PDF
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    Résumé de l’article

    You can reach the OneSpan Technical Support team via https://www.onespan.com/support.

    In order to provide the best technical support possible, it is useful to know the following basic details ready as early as possible:

    • Which version of App Shielding are you using?

    • What does your configuration look like (config.xml)?

    If the problem is related to using the Shielding Tool tool, then also include:

    • Which command line options did you use? Provide the configuration and rules.cfg files.

    • If possible, provide the application file for faster diagnostics.

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