- 22 Oct 2024
- 2 Minutes à lire
- SombreLumière
- PDF
Diagnostics
- Mis à jour le 22 Oct 2024
- 2 Minutes à lire
- SombreLumière
- PDF
Diagnostics is used if you encounter problems such as application crashes and unexpected system behavior which you think may be caused by a Password Synchronization Manager component. It is also used if a troubleshooting scan did not identify any issues.
Diagnostics tries to identify issues by recording all user actions and operations executed in the Password Synchronization Manager.
There are two different types of diagnostics:
System diagnostics records all actions and events of the system and all users in all sessions on a computer. It can only be activated and deactivated by a user with administrative privileges.
User diagnostics records all actions and events by the user. It does not record system events, including system logon. It can be activated and deactivated by every user.
Perform a diagnostics run
To enable system or user diagnostics
Switch to the Diagnostics tab.
Figure: Diagnostics
Click Activate for the respective diagnostics type.
The Set Diagnostics Options dialog appears.
Figure: Setting diagnostics options
(OPTIONAL) Type a limit for the log file size and select which application layers should add log entries to the file.
The log file will contain the latest records up to the specified file size. Once the specified file size is reached, logging continues and the oldest log entries will be overwritten.
If you suspect a specific module to cause a problem, you can include the respective application layer only and exclude everything else.
If you select Include sensitive data (Passwords, PINs, etc.) in log file, user names and passwords are included in the log file as this information may help analyze some issues.
Sensitive data in diagnostics reports is always encrypted.
Click Start to activate diagnostics.
Diagnostics is now activated and records the respective data until it is deactivated again.
Try to reproduce the issue.
When you have reproduced the issue you may deactivate diagnostics again.
To disable system or user diagnostics in progress
Switch to the Diagnostics tab.
Click Deactivate for the respective diagnostics type.
Diagnostics is now deactivated and the Diagnostics Report dialog appears.
Figure: Diagnostics report
(OPTIONAL) Click Save as to save the diagnostics report.
You can save the diagnostics report for archiving purposes or to send it to your support contact, if required.
If you enable Include system information in report, diagnostics collects information about system configuration that may help identify issues.
Click Close.
The diagnostics report contains a small portion of the contents of your computer's memory and some system information data necessary to examine potential issues. All collected data in diagnostics reports is encrypted.
OneSpan will not track the diagnostics report back to you personally and treats this information confidential. Only individuals actively working on fixing problems have access to the information.
Diagnostics report data is used to find and fix problems in the software you use. It is not used for marketing purposes.
Additional considerations
Diagnostics is deactivated by default and must be explicitly enabled. It remains activated until it is deactivated.
Since diagnostics may considerably decrease system performance, you should enable it only when necessary.
If no application layer is included, only error messages and warnings will be recorded.
You can continue working while diagnostics is activated.
Diagnostics reports can be saved to disk. If you do not save a report, it is discarded when you close the Diagnostics Report dialog.
For more information, see Troubleshooting.