Troubleshooting

Troubleshooting helps you to find and identify issues. It verifies the current state of the system, looks for running services, and performs a basic middleware self-check.

This tool serves as a first-level support assistant. It is used if a program error or crash occurred, or if you think that Password Synchronization Manager is not working correctly.

Search for issues

To search for issues using troubleshooting

1. Switch to the Troubleshooting tab.

   

   Figure: Troubleshooting

2. Click Start.

   The program examines your system. When finished, the Troubleshooting Report dialog appears.

   

   Figure: Troubleshooting report

3. (OPTIONAL) Click Save as to save the troubleshooting report to disk.

   You can save the troubleshooting report for archiving purposes or to send it to your support contact, if required.

4. Click Close.

Additional considerations

• Troubleshooting reports can be saved as a plain text file. If you do not save a report, it is discarded when you close the Troubleshooting Report dialog.

• If the troubleshooting report does not identify any issues and you still think that a problem exists, you may perform a diagnostics run.

For more information, see Diagnostics.