Technical support

You can reach the OneSpan Technical Support team on https://www.onespan.com/support.

In order to provide the best technical support possible, it is useful to know the following basic details ready as early as possible:

• Which version of App Shielding are you using?

• What does your configuration look like (config.xml)?

If the problem is related to using the Shielding Tool tool, then also include:

• Which command line options did you use, and provide the configuration and rules.cfg files?

• If possible, provide the .apk or .aab file for faster diagnostics.

If the problem is reproducible at run time:

• Details on how to reproduce the problem.

• Logs from logcat if applicable

• Logs from a debug version of App Shielding provide more details, if it can be reproduced.

If the problem originates from Google Play:

• How many users are using the app?

• How many users are having the problem?

• Which devices are affected?

• Stack trace, if applicable