Troubleshooting

Troubleshooting helps you find and identify issues. It verifies the current state of the system, looks for running services, and performs a basic middleware self-check.

This tool serves as a first level support assistant and is used if a program error or crash occurred, or if you think that Digipass Authentication for Windows Logon middleware is not working correctly.

Search for issues

To search for issues using Troubleshooting

1. Open Troubleshooting and Diagnostics and switch to the Troubleshooting tab.
2. Click Start. The program examines your system.

   When finished, the troubleshooting report is displayed.

3. (OPTIONAL) Click Save as...to save the troubleshooting report to disk.

   You can save the troubleshooting report for archiving purposes or to send it to your support contact, if required.

4. Click Close.

Additional considerations

• Troubleshooting reports are saved as ZIP files. If you do not save a report, it is discarded when you close the Troubleshooting Report dialog.
• If the troubleshooting report does not identify any issues and you still think that a problem exists, you can perform a diagnostics run.