---
title: "General Prerequisites"
slug: "general-prerequisites"
status: "update"
updated: 2026-07-17T18:36:00Z
published: 2026-07-17T18:36:00Z
canonical: "docs.onespan.com/general-prerequisites"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onespan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# General Prerequisites

Not all OneSpan Sign features are supported by an integration with this Connector. However, most if not all, features supported by this integration can be found in this Connector's documentation. For questions about a specific feature, please ask in our [Forums](https://community.onespan.com/forum/onespan-sign). If a feature you're looking for is not supported, please let your sales contact know so that an official request can be made.

All of the following must be true before you are able to configure OneSpan Sign Embedded Integration for Salesforce:

- You are a Salesforce System Administrator.
- You have one of the following Salesforce Editions:
  - Professional
  - Enterprise
  - Unlimited
  - Developer
- The user who will become a OneSpan Sign System Administrator has the profile of a Salesforce System Administrator.
- You have either a OneSpan Sign admin username and password (recommended) or a OneSpan Sign API key.
- In Salesforce, Chatter must be enabled to use the OneSpan Sign Embedded Integration for Salesforce application.
- You have a OneSpan Sign Enterprise plan. If you don't yet have an account, you can reach out to a OneSpan Sign representative, by clicking here [here](https://www.onespan.com/contact-us/onespan-sign).

Your configuration settings depend on the URL you use to log in. If you are uncertain about which URL to use, please refer to the email you received when you signed up, and follow the link Log into your account. You will be directed to a login page, and your login URL will appear in your browser's address bar.

You must provide the URL of a OneSpan Sign server.

To explore and test this integration, you can connect to our Sandbox environment. Once you are ready, you can connect to our *Production* environment. To connect to the OneSpan Sign Production Environment, you must purchase a Production Account.

For more information on which Environment URLs you should use to connect to, and which IP addresses need to be whitelisted to do so, see [Environment URLs and IP Addresses](/v1/docs/environment-urls-ip-addresses).