--- title: "List of OneSpan Sign Templates" slug: "list-of-email-templates" description: "Explore OneSpan Sign's customizable email and SMS templates for seamless transaction management, ensuring effective communication with recipients." updated: 2026-11-04T15:02:43Z published: 2026-11-04T15:02:43Z canonical: "docs.onespan.com/list-of-email-templates" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.onespan.com/llms.txt > Use this file to discover all available pages before exploring further. # List of OneSpan Sign Templates OneSpan Sign is delivered with a set of predefined templates that can be used to send transactions. Before using these templates though, note the following: - The number of invitation emails that can be sent to the same account is limited to three. This limitation can be updated at the account level by contacting our [Support Team](https://www.onespan.com/support). - If you are the owner of a SaaS account, customizing your email templates must be done with help from our [Support Team](https://www.onespan.com/support). - Some of the templates listed below send emails to recipients. In those emails, the system now escapes/sanitizes all email variables except $PACKAGE_MESSAGE and the email's Subject line. - The template [email.transaction.complete](/v1/docs/list-of-email-templates#emailtransactioncomplete) is disabled by default. All other email templates are enabled by default, but they can be selectively disabled. - The variables listed in each template are defined using the information provided during the creating of the transaction. - If emojis are required in your email templates, then they should be identified using ampersand hash syntax (&#). - SMS notification templates cannot be modified, with the exception of certain branding elements. To make these branding changes, contact our [Support Team](https://www.onespan.com/support). Here are the templates available to you: - [Email Templates](/v1/docs/list-of-email-templates#email-templates) - [SMS Templates](/v1/docs/list-of-email-templates#sms-templates) ## Email Templates OneSpan Sign's email templates include the following: - [email.account.invitation](/v1/docs/list-of-email-templates#emailaccountinvitation) - [email.account.feature.activation.sms.notifications](/v1/docs/list-of-email-templates#emailaccountfeatureactivationsmsnotification) - [email.activate](/v1/docs/list-of-email-templates#emailactivate) - [email.activate.ipen](/v1/docs/list-of-email-templates#emailactivateipen) - [email.activate.virtual.room](/v1/docs/list-of-email-templates#emailactivatevirtualroom) - [email.attachment.rejected](/v1/docs/list-of-email-templates#emailattachmentrejected) - [email.attachment.uploaded](/v1/docs/list-of-email-templates#emailattachmentuploaded) - [email.blacklisted](/v1/docs/list-of-email-templates#emailblacklisted) - [email.bounced](/v1/docs/list-of-email-templates#emailbounced) - [email.bulk.send.completed](/v1/docs/list-of-email-templates#emailbulksendcompleted) - [email.callbackFailure](/v1/docs/list-of-email-templates#emailcallbackfailure) - [email.complete](/v1/docs/list-of-email-templates#emailcomplete) - [email.complete.cc](/v1/docs/list-of-email-templates#emailcompletecc) - [email.decline](/v1/docs/list-of-email-templates#emaildecline) - [email.delegation.activate](/v1/docs/list-of-email-templates#emaildelegationactivate) - [email.dispute.specify.recipient](/v1/docs/list-of-email-templates#emaildisputespecifyrecipient) - [email.evidence.summary](/v1/docs/list-of-email-templates#emailevidencesummary) - [email.expire](/v1/docs/list-of-email-templates#emailexpire) - [email.expire.warning](/v1/docs/list-of-email-templates#emailexpirewarning) - [email.expire.warning.specifier](/v1/docs/list-of-email-templates#emailexpierwarningspecifier) - [email.forgot.password](/v1/docs/list-of-email-templates#emailforgotpassword) - [email.kba.failure](/v1/docs/list-of-email-templates#emailkbafailure) - [email.lock.signer](/v1/docs/list-of-email-templates#emaillocksigner) - [email.login.lockout](/v1/docs/list-of-email-templates#emailloginlockout) - [email.notify](/v1/docs/list-of-email-templates#emailnotify) - [email.notify.mobile](/v1/docs/list-of-email-templates#emailnotifymobile) - [email.notify.virtual.room](/v1/docs/list-of-email-templates#emailnotifyvirtualroom) - [email.oauthFailure](/v1/docs/list-of-email-templates#emailoauthfailure) - [email.customer.blocked.country.event](/v1/docs/list-of-email-templates#emailcustomerblockedcountryevent) - [email.ooto (Out of the Office)](/v1/docs/list-of-email-templates#emailooto-out-of-the-office) - [email.password.expiry.warning](/v1/docs/list-of-email-templates#emailpasswordexpirywarning) - [email.plan.purchase](/v1/docs/list-of-email-templates#emailplanpurchase) - [email.ready.to.complete](/v1/docs/list-of-email-templates#emailreadytocomplete) - [email.reassign.newSigner](/v1/docs/list-of-email-templates#emailreassignnewsigner) - [email.reassign.sender](/v1/docs/list-of-email-templates#emailreassignsender) - [email.recipient.unsubscribed.sms](/v1/docs/list-of-email-templates#emailrecipientunsubscribedsms) - [email.recordings.composition.failed](/v1/docs/list-of-email-templates#emailrecordingscompositionfailed) - [email.recordings.deletion.reminder](/v1/docs/list-of-email-templates#emailrecordingsdeletionreminder) - [email.recordings.ready.download](/v1/docs/list-of-email-templates#emailrecordingsreadydownload) - [email.remind.signer](/v1/docs/list-of-email-templates#emailremindsigner) - [email.remind.signer.virtual.room](/v1/docs/list-of-email-templates#emailremindsignervirtualroom) - [email.remind.specifier](/v1/docs/list-of-email-templates#emailremindspecifier) - [email.saa.failure](/v1/docs/list-of-email-templates#emailsaafailure) - [email.sender.notify.adhoc](/v1/docs/list-of-email-templates#emailsendernotifyadhoc) - [email.signer.notify.adhoc](/v1/docs/list-of-email-templates#emailsignernotifyadhoc) - [email.signup](/v1/docs/list-of-email-templates#emailsignup) - [email.specify.recipient](/v1/docs/list-of-email-templates#emailspecifyrecipient) - [email.transaction.complete](/v1/docs/list-of-email-templates#emailtransactioncomplete) (disabled by default) - [email.unlock.signer](/v1/docs/list-of-email-templates#emailunlocksigner) - [email.unlock.specifier](/v1/docs/list-of-email-templates#emailunlockspecifier) ### email.account.invitation This template sends an email that invites a sender to join an existing OneSpan Sign account. The recipient will not be able to join if they are already a sender on another account. The following is the default email.account.invitation template used by OneSpan Sign: #### Subject $SYSTEM_MESSAGE; invites you to register for a OneSpan Sign account #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
$SYSTEM_MESSAGE; invites you to join OneSpan Sign.            
           
Please click on the link below to register your FREE account.            
           
               REGISTER YOUR ACCOUNT            
           
           
Check out these handy resources to help you get started with OneSpan Sign:            
1. Watch the tutorial video to learn how to get your first transaction out for e-signing.            
2. Visit the OneSpan Sign Support Center to explore features to enhance the way you use OneSpan Sign            
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.account.feature.activation.sms.notification This template sends an email that notifies a user that SMS notifications have been activated for their account. The following is the default email.account.feature.activation.sms.notification template used by OneSpan Sign: #### Subject Feature activation: SMS Notifications #### Body ```xml        
        Hello,

       
           The SMS Notifications feature has been successfully activated for your account in the $FRONTEND_URL; environment.
           
           Action required
           To complete the setup, please log in using $RECIPIENT_EMAIL; and certify that you will obtain consent from recipients before sending them text messages.
           
           Learn more about sending transactions and related notifications via SMS here.            
           
           Sincerely,
           The OneSpan Team        
     
    ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $RECIPIENT_EMAIL; | Recipient's email address | ### email.activate This template — also known as the invitation email — invites recipients to review or sign a package. If a package is configured to use in-order signing, only the first signer will receive an invitation when the package is initially sent. The second and following signers will receive an invitation email when the previous signer has completed their part of the process. What follows is the default email.activate template used by OneSpan Sign. #### Subject $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to"$PACKAGE_NAME;" #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
           $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to            "$PACKAGE_NAME;".            
           
           Please review and complete  "$PACKAGE_NAME;".            
           
                                                                     
                                        GO TO DOCUMENTS                                      
           
           
           
					$PACKAGE_MESSAGE;
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $EXPIRY_DATE; | Expiry date specified for the transaction, displayed in the transaction's time zone. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.activate.ipen This template — also known as the invitation email — invites recipients to review or sign an in-person transaction. When a Signer is invited to a in-person Notarized transaction the email the Signer receives will allow them to review the documents in the transaction, but not begin the signing process. Signing can only take place in the presence of the notary. What follows is the default email.activate.ipen template used by OneSpan Sign. #### Subject $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to"$PACKAGE_NAME;" #### Body ```xml  
        Hi $RECIPIENT_NAME;,        
       
       
           $NOTARY_FULL_NAME; has invited you to an in person session where you will be able to sign documents for "$PACKAGE_NAME;".            Before you meet with $NOTARY_FULL_NAME;, please review the documents            
           
           
						$PACKAGE_MESSAGE;
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $NOTARY_FULL_NAME; | Full name of the notary who will run the signing session. | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $RECIPIENT_NAME; | Recipient's name | ### email.activate.virtual.room This template invites recipients to review or sign a transaction during a [Virtual Room](/v1/docs/transactions-virtual-room) meeting. What follows is the default email.activate.virtual.room template used by OneSpan Sign. #### Subject $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to"$PACKAGE_NAME;" #### Body ```xml      
Hi $RECIPIENT_NAME;,    
   
$PACKAGE_OWNER_NAME; has invited you to an event where you'll be able to sign documents for "$PACKAGE_NAME;".    
   
                                                                                           
📅          DATE          
         $VIRTUAL_ROOM_START_DATE;        
🕗          TIME          
         $VIRTUAL_ROOM_START_TIME;        
🔗          EVENT URL          
                 
 
   
$PACKAGE_MESSAGE;
   
Thank you,    
The OneSpan Team
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $EXPIRY_DATE; | Expiry date specified for the transaction, displayed in the transaction's time zone. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | | $VIRTUAL_ROOM_START_DATE; | The start date of the Virtual Room meeting, as specified in the transaction | | $VIRTUAL_ROOM_START_TIME; | The start time of the Virtual Room meeting, as specified in the transaction | ### email.attachment.rejected This template sends an email to a signer who uploaded a document attachment that was subsequently rejected by the Package Owner. The owner can explain to the signer why the attachment was rejected. What follows is the default email.attachment.rejected template used by OneSpan Sign. #### Subject The attachment uploaded to "$PACKAGE_NAME;" was rejected #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
           The attachment "$DYNAMIC_TOKEN_1;" uploaded to  "$PACKAGE_NAME;",            has been rejected by $PACKAGE_OWNER_NAME; because:            
           
 "$DYNAMIC_TOKEN_2;"            
           
Please update "$PACKAGE_NAME;" with the required attachment.            
           
                                                                     
                                        UPDATE ATTACHMENT                                      
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $DYNAMIC_TOKEN_1; | The filename of the document attachment | | $DYNAMIC_TOKEN_2; | The reason entered by the Package Owner for rejecting the attachment | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.attachment.uploaded This template sends an email to the Package Owner to inform them that a signer has uploaded an attachment to the package. The email is only sent if the transaction has been marked as needing to be reviewed before completion. The following is the default mail.attachment.uploaded template used by OneSpan Sign. #### Subject Attachment uploaded to "$PACKAGE_NAME;" #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
           The attachment "$DYNAMIC_TOKEN_1;" has been uploaded to the transaction "$PACKAGE_NAME;" by recipient "$DYNAMIC_TOKEN_2;" and is ready for review.            
           
                                                                     
                                        GO TO DOCUMENTS                                      
           
           If you experience any issues, please call us toll free at $SUPPORT_PHONE_NUMBER;.            
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $DYNAMIC_TOKEN_1; | The sender's name for the uploaded document | | $DYNAMIC_TOKEN_2; | Full name of the signer who uploaded the document | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.blacklisted This template sends an email to the Package Owner to inform them that a package signer has been blocked by OneSpan Sign. This occurs when messages sent to that signer's email address have bounced repeatedly. What follows is the default email.blacklisted template used by OneSpan Sign. #### Subject Recipient email blocked for "$PACKAGE_NAME;". #### Body ```xml        
        Hi, $RECIPIENT_NAME;,        
       
       
           The email address you used ("$FAILED_RECIPIENT_EMAIL;") with "$PACKAGE_NAME;" has been blocked due to multiple delivery failures.            
           
Please validate this email and contact the OneSpan Support Team at $SUPPORT_PHONE_NUMBER;  if you wish to unblock it.            
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FAILED_RECIPIENT_EMAIL; | Email address of the recipient who was blocked | | $FAILED_RECIPIENT_NAME; | Name of the recipient who was blocked | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.bounced This template sends an email notification when an email sent to a signer was unable to reach its destination because the signer's email address was invalid. By default, the email is sent to the Package Owner. While email services must be configured via a generic SMTP server or Amazon SES, only the latter offers bounce-back functionality. What follows is the default email.bounced template used by OneSpan Sign. #### Subject Mail delivery failed - we could not deliver the "$PACKAGE_NAME;" to $FAILED_RECIPIENT_NAME; at $FAILED_RECIPIENT_EMAIL; #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
           We could not deliver "$PACKAGE_NAME;" to  "$FAILED_RECIPIENT_EMAIL;" .            
Server response: "$DYNAMIC_TOKEN_1;"
           
           
Please log into your OneSpan Sign account and verify the email address. You may also want to reach out to your recipient to confirm the email address.            
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $DYNAMIC_TOKEN_1; | The diagnostic code from the bounce notification | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FAILED_RECIPIENT_EMAIL; | Email address of the recipient whose email was not delivered | | $FAILED_RECIPIENT_NAME; | Name of the recipient whose email was not delivered | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $PACKAGE_NAME; | Package's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.bulk.send.completed This template sends an email to the Package Owner once the system has completed sending all packages for signing via a Bulk Send operation. If there are errors for particular transactions, they are listed in a CSV file attached to the email. What follows is the default email.bulk.send.completed template used by OneSpan Sign. #### Subject Bulk Send for "$PACKAGE_NAME; - $DYNAMIC_TOKEN_1;" is complete #### Body ```xml        
        Hi $PACKAGE_OWNER_NAME;,        
       
       
           "$PACKAGE_NAME;" was successfully sent using Bulk Send.            
$DYNAMIC_TOKEN_2;            
           
You can view the template you used to Bulk Send "$PACKAGE_NAME;" from the link below.            

                                                                     
                                        GO TO TEMPLATE                                      
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $DYNAMIC_TOKEN_1; | The date when the Bulk Send batch was created | | $DYNAMIC_TOKEN_2; | A message indicating that the Bulk Send was successful, or that a CSV file is attached | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_NAME; | The name of the template used for the Bulk Send | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.callbackFailure This template sends email when OneSpan Sign fails to communicate with the Callback Server. What follows is the default email.callbackFailure template used by OneSpan Sign. #### Subject OneSpan Sign Callback failed #### Body ```xml        
        Hi $RECIPIENT_NAME;,        

       
Failed to communicate with the callback server.

           URL: $CALLBACK_URL;            
           Payload: $CALLBACK_PAYLOAD;            
           Reason(s): $CALLBACK_FAILURE_REASON;                        
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $CALLBACK_FAILURE_REASON; | The exception generated by the callback attempt | | $CALLBACK_PAYLOAD; | The JSON message in the callback | | $CALLBACK_URL; | The URL to which the callback was sent | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.complete This template sends an email to all signers once all signers have completed the signing process. What follows is the default email.complete template used by OneSpan Sign. #### Subject Signing completed - the documents from "$PACKAGE_NAME;" are available for download. #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
           Everyone has signed "$PACKAGE_NAME;".            
           
You can securely download the completed documents here:            

                                                                     
                                        VIEW COMPLETED DOCUMENTS                                      
           
Please make sure you download and keep the documents for your records. These documents will no longer be accessible when $PACKAGE_OWNER_NAME; archives "$PACKAGE_NAME;".            
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $COMPLETION_DATE; | Date on which the transaction was completed. This date is taken from the transaction's time zone. | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.complete.cc This template sends an email to recipients who have been carbon copied on a transaction. CC’ed recipients do not sign the transaction, and are only provided with signed copies once the transaction has completed the signing process. What follows is the default email.complete.cc template used by OneSpan Sign. #### Subject $PACKAGE_OWNER_NAME; shared a completed document with you: "$PACKAGE_NAME;" #### Body ```xml        
        Hello,        
       
       
           $PACKAGE_OWNER_NAME; has added you as a CC recipient on "$PACKAGE_NAME;". Now that all parties have completed it, a copy is ready for you to download.            
           
You can securely download the completed documents here:            

                                                                     
                                        DOWNLOAD COMPLETED DOCUMENTS                                      
           
Please make sure you download and keep the documents for your records. These documents will no longer be accessible when $PACKAGE_OWNER_NAME; archives "$PACKAGE_NAME;".            
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_NAME; | Package Owner's name | ### email.decline This template sends an email to the Package Owner after a signer declines to sign a package. What follows is the default email.decline template used by OneSpan Sign. #### Subject "$PACKAGE_NAME;" was declined by $DYNAMIC_TOKEN_1 #### Body ```xml        
        Hi $PACKAGE_OWNER_NAME;,        
       
       
           "$PACKAGE_NAME;", has been declined by $DYNAMIC_TOKEN_1; for the following reason:            
 "$DYNAMIC_TOKEN_2;"            
           
You may  want to re-send "$PACKAGE_NAME;" or reach out to your recipient to complete the document.            
           
                                                                     
                                        GO TO DOCUMENTS                                      
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $DYNAMIC_TOKEN_1; | The email of the signer who declined to sign the package | | $DYNAMIC_TOKEN_2; | The reason for declining entered by the signer | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.delegation.activate This template sends an email to a Sender to notify them that another Sender has designated them to be a "delegate", thereby authorizing them to manage transactions on behalf of the "delegator". What follows is the default email.delegation.activate template used by OneSpan Sign. #### Subject $DELEGATOR_NAME; has assigned you as delegate #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
           You received this email because $DELEGATOR_NAME; $DELEGATOR_EMAIL; has designated you as their "delegate". This means that you can now manage transactions on their behalf.            
           
           To manage your role as a delegate, log in to Your Account and click manage delegation.            
           
           Thank you,            
           The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $DELEGATOR_EMAIL; | Email address of the delegator | | $DELEGATOR_NAME; | Name of the delegator | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $EXPIRY_DATE; | Expiry date specified for the transaction, displayed in the transaction's time zone. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Name of the delegate | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.dispute.specify.recipient This template sends an email to a Package Owner if a Recipient Specifier disputes (declines) the request. #### Subject Recipient specification for "$PACKAGE_NAME;" was disputed by $DYNAMIC_TOKEN_1; #### Body ```xml        
        Hi $PACKAGE_OWNER_NAME;,        
       
       
           The recipient specification for '$PACKAGE_NAME;' has been disputed by $DYNAMIC_TOKEN_1; for the following reason:            
           '$DYNAMIC_TOKEN_2;'            
           
           You may want to re-send '$PACKAGE_NAME;' or reach out to your recipient specifier.            
           
                                                                     
                                           GO TO DOCUMENTS                                      
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $DYNAMIC_TOKEN_1; | The filename of the document attachment | | $DYNAMIC_TOKEN_2; | The reason entered by the Package Owner for rejecting the specification | ### email.evidence.summary This template sends an email to the Package Owner if they requested an Electronic Evidence Summary for a package. The summary is attached to the email. Evidence Summary documents are highly customizable. You can: (1) customize the logo image; (2) customize the text of every label (title, footer, section titles, and fields); (3) customize the Evidence Summary's filename; (4) hide/show any of the following elements: logo, title, footer; (5) hide/show any of the following sections: Transaction, Sender, Document, Recipients, Audit Trail. To learn more, contact our [Support Team](https://www.onespan.com/support). What follows is the default email.evidence.summary template used by OneSpan Sign #### Subject Electronic Evidence Summary is available for "$PACKAGE_NAME;" #### Body ```xml                        
                Hi $RECIPIENT_NAME;,                
               
               
Signing is completed for "$PACKAGE_NAME;".                    
                   
Please find the Electronic Evidence Summary attached to this email.                    
             
                                                                               
                                            VIEW COMPLETED DOCUMENTS                                          
                   
Thank you,                    
The OneSpan Team                
             
                  ``` #### Variables | Variable | Definition | | --- | --- | | $COMPLETION_DATE; | Date on which the transaction was completed. This date is taken from the transaction's time zone. | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $PACKAGE_NAME; | Package's name | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.expire This template sends an email to the Package Owner when their package expires. What follows is the default email.expire template used by OneSpan Sign. #### Subject "$PACKAGE_NAME;" has expired #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
"$PACKAGE_NAME;" has expired.            
           
"$PACKAGE_NAME;" has been deactivated and returned to your drafts folder.            
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $PACKAGE_NAME; | Package's name | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.expire.warning This template sends email to signers five days before a package's expiry date if they have not yet finished signing. Note: (1) the interval of five days cannot be changed; (2) if a Sender configures the expiry date to be less than five days after the package is created, this email will never be sent. What follows is the default email.expire.warning template used by OneSpan Sign. #### Subject "$PACKAGE_NAME;" is about to expire #### Body ```xml        
        Hi $RECIPIENT_NAME;,

       
           "$PACKAGE_NAME;" is about to expire.            

           On $DYNAMIC_TOKEN_1; GMT "$PACKAGE_NAME;" will be deactivated.            

           Please review and sign the documents.            

                                                                     
                                        GO TO DOCUMENTS                                      
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $DYNAMIC_TOKEN_1; | Date the package is set to expire | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | | $EXPIRY_DATE; | Expiry date specified for the transaction, displayed in the transaction's time zone. To enable this, contact our [Support Team](https://www.onespan.com/support). | ### email.expire.warning.specifier This template sends an email to a Recipient Signer that they have not yet finished specifying recipients. This warning email is sent only if the transaction is still in the specifier step. If specification is already complete and the specifier has a signing role, the standard expiry warning email is sent instead. What follows is the default email.expire.warning.specifier template used by OneSpan Sign. #### Subject "$PACKAGE_NAME;" is about to expire #### Body ```xml        
        Hi $RECIPIENT_NAME;,

       
           "$PACKAGE_NAME;" is about to expire.            

           On $EXPIRY_DATE; "$PACKAGE_NAME;" will be deactivated.            

           Please review and specify the recipients.            

                                                                     
                                           SPECIFY RECIPIENTS                                      
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EXPIRY_DATE; | Expiry date specified for the transaction. | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_NAME; | Recipient's name | ### email.forgot.password This template sends an email to a user who has forgotten or lost their account password. What follows is the default email.forgot.password template used by OneSpan Sign. #### Subject Reset your password #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
You are receiving this email because a request was made to reset the password for your OneSpan Sign account.            
           
If you did not ask to reset your password, then you can ignore this email and your password will not be changed.            
           
           The link below can only be used once, so please be prepared to set your password.            
           
           RESET YOUR PASSWORD            
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | Link to the password reset URL | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.kba.failure This template sends an email to the Package Owner when a signer fails in their attempt to authenticate themselves through KBA (Knowledge Based Authentication). What follows is the default email.kba.failure template used by OneSpan Sign. #### Subject $PREVIOUS_SIGNER_NAME; failed authentication to access "$PACKAGE_NAME;". #### Body ```xml            
           Hi $PACKAGE_OWNER_NAME;,            
           
           
               The knowledge-based authentication has failed for $PREVIOUS_SIGNER_NAME;, and they were not be able to access "$PACKAGE_NAME;".                
               
               Reason: $KBA_FAILURE_REASON;                
               
                                                                                               
                                                           REVIEW TRANSACTION                                                    
               
               Thank you,
               The OneSpan Team            
       
    > ``` #### Variables | Variable | Definition | | --- | --- | | $DYNAMIC_TOKEN1; | Name of the signer who failed to be authenticated | | $DYNAMIC_TOKEN2; | Email address of the signer who failed to be authenticated | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $KBA_FAILURE_REASON; | The reason the authentication was not accepted. Possible values include: Failed authentication (recipient failed to answer questions correctly), Thin File (provider lacks enough info to generate questions), Recipient not found (recipient not found in the provider database). | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.lock.signer This template sends an email to the Package Owner when a signer has been locked out due to too many failed authentication attempts. What follows is the default email.lock.signer template used by OneSpan Sign. #### Subject "$DYNAMIC_TOKEN_1; ($DYNAMIC_TOKEN_2;)" has been locked due to many failed authentication attempts #### Body ```xml        
        Hi $PACKAGE_OWNER_NAME;,        
       
       
           "$DYNAMIC_TOKEN_1; ($DYNAMIC_TOKEN_2;)"  has been locked out due to too many failed authentication attempts.            
 
           You may want to reach out to "$DYNAMIC_TOKEN_1; ($DYNAMIC_TOKEN_2;)" to confirm their email address and re-send the document.            
           
You can also log into your OneSpan Sign account, view the transaction, then click the 'Unlock' icon next to the recipient's name in the 'Recipients' section.            
 
                                                                     
                                        GO TO DOCUMENTS                                      
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $DYNAMIC_TOKEN_1; | Full name of the signer who has been locked out due to too many failed authentication attempts | | $DYNAMIC_TOKEN_2; | Email address of the signer who failed to be authenticated | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.login.lockout This template sends an email to a sender who has been locked out of their account due to too many failed login attempts. What follows is the default email.login.lockout template used by OneSpan Sign. #### Subject Password reset after failed login attempts #### Body ```xml        
        Dear $RECIPIENT_NAME;,        
       
       
Your account has been locked due to repeated failed login attempts.            
           
If you did not try to login to your account or ask for your password to be reset, please contact the OneSpan Support Team immediately at $SUPPORT_PHONE_NUMBER;            
           
Please click the link below to reset your password. The link below can only be used once, so please be prepared to set your password.            
           
           RESET YOUR PASSWORD            
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | Link to the password reset URL | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.notify This template re-sends an email invitation to review or sign a package after a sender manually resends the signing invitation (either through the sender UI, or through an API). What follows is the default email.notify template used by OneSpan Sign. #### Subject $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to "$PACKAGE_NAME;". #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
           $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to            "$PACKAGE_NAME;".            
 
           Please review and complete  "$PACKAGE_NAME;".            
 
                                                                     
                                        GO TO DOCUMENTS                                      
           
           
					$PACKAGE_MESSAGE;
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $EXPIRY_DATE; | Expiry date specified for the transaction, displayed in the transaction's time zone. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.notify.mobile This template sends a signer an email with a link that can be used to capture their signature on a mobile device. What follows is the default email.notify.mobile template used by OneSpan Sign. #### Subject You are requested to e-sign "$PACKAGE_NAME;" with your mobile device #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
           You are requested to e-sign the "$PACKAGE_NAME;" with your mobile device.            
           
                                                                     
                                        GO TO DOCUMENTS                                      
           
 
           
					$PACKAGE_MESSAGE;
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $EXPIRY_DATE; | Expiry date specified for the transaction, displayed in the transaction's time zone. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.notify.virtual.room This template re-sends an email invitation to review or sign a transaction during a [Virtual Room](/v1/docs/transactions-virtual-room) meeting. What follows is the default email.notify.virtual.room template used by OneSpan Sign. #### Subject $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to"$PACKAGE_NAME;" #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
           $PACKAGE_OWNER_NAME; has invited you to an event where you'll be able to sign documents for "$PACKAGE_NAME;".            
           
                                                                                                                                                                                                                       
📅                     DATE                    
                    $VIRTUAL_ROOM_START_DATE;                  
🕗                     TIME                    
                    $VIRTUAL_ROOM_START_TIME;                  
🔗                     EVENT URL                    
                   
                                               GO TO EVENT                                            
                 
           
           
$PACKAGE_MESSAGE;
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $EXPIRY_DATE; | Expiry date specified for the transaction, displayed in the transaction's time zone. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | | $VIRTUAL_ROOM_START_DATE; | The start date of the Virtual Room meeting, as specified in the transaction | | $VIRTUAL_ROOM_START_TIME; | The start time of the Virtual Room meeting, as specified in the transaction | ### email.oauthFailure This template sends an email to a sender when they fail in their attempt to authenticate themselves through OAuth. OneSpan Sign does not have a default template for email.oauthFailure. #### Subject OneSpan Sign OAuth failed. #### Variables | Variable | Definition | | --- | --- | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $RECIPIENT_EMAIL; | Email address of the sender who failed to authenticate themselves through OAuth | | $RECIPIENT_NAME; | Name of the sender who failed to authenticate themselves through OAuth | ### email.customer.blocked.country.event This template sends an email to a Package Owner, notifying them that a signer from a customerblocked country list has tried to sign their package. What follows is the default email.customer.blocked.country.event template used by OneSpan Sign. #### Subject An attempt to access "$PACKAGE_NAME;" from a customer blocked country list was detected #### Body ```xml                        
        Hi $RECIPIENT_NAME;,        
       
       
           An attempt was made by $DYNAMIC_TOKEN_1; to access $PACKAGE_NAME; from $DYNAMIC_TOKEN_2;.            
           
This event has been recorded and will be available in the Electronic Evidence Summary for $PACKAGE_NAME;            
           
                                                                     
                                        GO TO DOCUMENTS                                      
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $DYNAMIC_TOKEN_1; | Name and email address of the signer who tried to sign the package from a customer blocked country list was detected | | $DYNAMIC_TOKEN_2; | IP address from which the attempt to sign was made | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_NAME; | Package's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.ooto (Out of the Office) This template sends an email to the Package Owner, notifying them that an email sent to a signer didn't reach its intended recipient. This could occur when: (1) an email out-of-office response has been set by the recipient; (2) the email server cannot be reached, or an incorrect domain has been entered; (3) the email has been blocked by a spam filter. What follows is the default email.ooto template used by OneSpan Sign. If a recipient is using an email client running on a desktop application, such as Outlook, an OOTO response may not be received. This is due to a limitation where the bounce is not registered when set at the client level. An OOTO response is only received when the bounce is set on the server, such as for a Web-Based client like Gmail. #### Subject Delivery of "$PACKAGE_NAME;" to $FAILED_RECIPIENT_NAME; at $FAILED_RECIPIENT_EMAIL;. resulted in an automated reply #### Body ```xml                        
        Hi $RECIPIENT_NAME;,        
       
       
           We tried delivering " $PACKAGE_NAME;"  to "$FAILED_RECIPIENT_EMAIL;" but received an automated reply.            
           
Server response: "$DYNAMIC_TOKEN_1;"            
           
You may want to reach out to your recipient to notify them about this email.            
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $DYNAMIC_TOKEN_1; | The diagnostic code from the bounce notification | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FAILED_RECIPIENT_EMAIL; | Email address of the recipient whose email was not delivered | | $FAILED_RECIPIENT_NAME; | Name of the recipient whose email was not delivered | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $PACKAGE_NAME; | Package's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.password.expiry.warning This template sends an email to a user to remind them that their password will soon expire. To avoid being locked out of their account, the user must soon change their password. What follows is the default email.password.expiry.warning template used by OneSpan Sign. #### Subject REMINDER: Your password expires in $DAYS_TO_EXPIRE; days #### Body ```xml        
     Hi $RECIPIENT_NAME;,      
     
     
     This is a reminder that your OneSpan password expires in $DAYS; days.      

     You can change your password through your OneSpan account or by clicking the Reset Password button below.      

                                       
                            RESET PASSWORD                          
     
Thank you,      
The OneSpan Team   ``` #### Variables | Variable | Definition | | --- | --- | | $DAYS_TO_EXPIRE; | The number of days until the transaction expires | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL | URL of the package (in OneSpan Sign) | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.plan.purchase This template sends an email to a new Account Owner to give them details of their purchase order, plus some reference information. What follows is the default email.plan.purchase template used by OneSpan Sign. #### Subject Thanks for being a OneSpan Sign customer #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
        Welcome to OneSpan Sign!
       
        Your order was successfully processed – please see details below:                

         $SYSTEM_MESSAGE;          

       
       
With your Professional Plan, you can start using e-signatures in minutes. You can create templates to get your frequently used documents out for signature even faster. What's more, as a OneSpan Sign customer, you get access to our mobile app for FREE, allowing you to send and sign documents on the go from your iOS and Android devices.
       
   Did you know you could also add e-signing capability to popular business applications like Salesforce or Box? With the Professional Plan, you can access these pre-built connectors for FREE so you can send and e-sign documents without ever leaving these business applications. Learn more about our pre-built e-signature connectors.      
       
       
      Ready to get started with OneSpan Sign? Visit our Support Center to access video tutorials, FAQs and step-by-step instructions to help you get up and running with OneSpan Sign in minutes.

  You can also reach our friendly OneSpan Support Team at $SUPPORT_PHONE_NUMBER; with any questions or assistance.

Thank you for choosing OneSpan Sign.  

The OneSpan Team
        $SUPPORT_PHONE_NUMBER;
        https://www.onespan.com        
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | | $SYSTEM_MESSAGE; | The order summary. It lists the new plan, the effective date, the subscription term, the number of users, the credit card (masked), the confirmation number, and the charged amount. | ### email.ready.to.complete This template sends an email to a Package Owner when all documents have been signed, and a package is ready to be marked as Complete. What follows is the default email.ready.to.complete template used by OneSpan Sign. #### Subject Everyone has signed "$PACKAGE_NAME;" #### Body ```xml        
        Hi $PACKAGE_OWNER_NAME;,        
       
       
           "$PACKAGE_NAME;", has been signed by all recipients and is ready to be completed.            

             Please login to your OneSpan Sign account to complete the transaction.            

                                                                     
                                        Go to Transaction                                      
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.reassign.newSigner This template sends an email to a new signer, notifying them that they have been reassigned the role of another signer in a package. What follows is the default email.reassign.newSigner template used by OneSpan Sign. #### Subject $PREVIOUS_SIGNER_NAME; ($PREVIOUS_SIGNER_EMAIL;) has delegated signing responsibilities to you for"$PACKAGE_NAME;" #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
           You have been assigned delegated signing responsibilities for "$PACKAGE_NAME;".            
           
                                                                     
                                                            GO TO DOCUMENTS                                      
           
           
                 
					$PACKAGE_MESSAGE;
           
           
           If you have any questions, please contact $PACKAGE_OWNER_NAME; at $PACKAGE_OWNER_EMAIL; for more information about the documents that require your signature.            
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $EXPIRY_DATE; | Expiry date specified for the transaction, displayed in the transaction's time zone. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $NEW_SIGNER_EMAIL; | Email address of the original recipient of the package | | $NEW_SIGNER_NAME; | Name of the original recipient of the package | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $PREVIOUS_SIGNER_EMAIL; | Email address of the person who delegated signing | | $PREVIOUS_SIGNER_NAME; | Name of the person who delegated signing | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address. | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.reassign.sender This template sends an email to a Package Owner, notifying them that one of the signers has reassigned their role in the package to another signer. What follows is the default email.reassign.sender template used by OneSpan Sign. #### Subject $PREVIOUS_SIGNER_NAME; ($PREVIOUS_SIGNER_EMAIL;) has reassigned signing responsibilities for "$PACKAGE_NAME;" #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
$PREVIOUS_SIGNER_NAME; ($PREVIOUS_SIGNER_EMAIL;) has reassigned signing responsibilities for "$PACKAGE_NAME;" to $NEW_SIGNER_NAME;($NEW_SIGNER_EMAIL;).            
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $EXPIRY_DATE; | Expiry date specified for the transaction, displayed in the transaction's time zone. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $PREVIOUS_SIGNER_EMAIL; | Email address of the person who delegated signing | | $PREVIOUS_SIGNER_NAME; | Name of the person who delegated signing | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.recipient.unsubscribed.sms This template sends an email to the sender of the transaction when a recipient has decided not to receive any SMS notifications. What follows is the default email.recordings.composition.failed template used by OneSpan Sign. #### Subject $RECIPIENT_NAME; is not receiving SMS notifications #### Body ```xml        
        Hi $PACKAGE_OWNER_NAME;,        
       
       
$RECIPIENT_NAME; will not receive SMS notifications about  "$PACKAGE_NAME;" because they have opted out of SMS.            
           
If you're concerned they might not complete the transaction before it expires, consider reaching out directly. They can opt back in at any time by texting Start to $FROM_SMS_NUMBER;            
           
Best,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_NAME; | Recipient's name | ### email.recordings.composition.failed This template sends an email to a Package Owner, notifying them that the video composition for a Virtual Room transaction has failed. What follows is the default email.recordings.composition.failed template used by OneSpan Sign. #### Subject Creation of recordings for $PACKAGE_NAME; failed #### Body ```xml        
     Hi $PACKAGE_OWNER_NAME;,      
     
     
     There was en error when creating video recording for Virtual Room for "$PACKAGE_NAME;".      

                                       
                            GO TO PACKAGE                          
     
Thank you,      
The OneSpan Team   ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | ### email.recordings.deletion.reminder This template sends an email to a Package Owner, reminding them to download video composition for a Virtual Room transaction. By default, video recordings are deleted after seven days. What follows is the default email.recordings.deletion.reminder template used by OneSpan Sign. #### Subject Don't forget to download your recording. #### Body ```xml      
    Hi $PACKAGE_OWNER_NAME;,    
   
   
    Don't forget to download your recording for "$PACKAGE_NAME;" session.
Please note that it will be permanently deleted from our servers in $DYNAMIC_TOKEN_1; days. After this period, you will no longer be able to access the recording.    

                                 
                           GO TO RECORDINGS                        
   
Thank you,    
The OneSpan Team   ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $DYNAMIC_TOKEN_1; | The number of days left before a video recording of a Virtual Room transaction is deleted. By default, video recordings are deleted after seven days. | | $LINK_URL | The URL address of the video recording. | ### email.recordings.ready.download This template sends an email to a Package Owner, informing them that a video composition for a Virtual Room transaction has been created and is ready for download. What follows is the default email.recordings.ready.download template used by OneSpan Sign. #### Subject Recordings ready to download for ($PACKAGE_NAME;) #### Body ```xml        
     Hi $PACKAGE_OWNER_NAME;,      
     
     
     Virtual Room recordings are ready to download for "$PACKAGE_NAME;".      

                                       
                            GO TO RECORDINGS                          
     
Thank you,      
The OneSpan Team   ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $DYNAMIC_TOKEN_1; | The number of days left before a video recording of a Virtual Room transaction is deleted. By default, video recordings are deleted after seven days. | | $LINK_URL | The URL address of the video recording. | ### email.remind.signer This template sends an email to remind a signer that they have documents ready to be signed. Reminder emails are sent only if the transaction's owner configures them to be sent. The owner specifies: (1) when the first reminder will be sent; (2) the number of days between successive reminders; (3) the total number of reminders to be sent. For more, see [Managing Transaction Reminders](/v1/docs/managing-transaction-reminders). What follows is the default email.remind.signer template used by OneSpan Sign. #### Subject REMINDER: $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to "$PACKAGE_NAME;". #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
           $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to            "$PACKAGE_NAME;".            

           Please review and complete "$PACKAGE_NAME;".    

                                                                     
                                        GO TO DOCUMENTS                                      
           

           
					$PACKAGE_MESSAGE;
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $EXPIRY_DATE; | Expiry date specified for the transaction, displayed in the transaction's time zone. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.remind.signer.virtual.room This template sends an email to remind a signer that they have documents ready to be signed in a [Virtual Room](/v1/docs/transactions-virtual-room) meeting. What follows is the default email.remind.signer.virtual.room template used by OneSpan Sign. #### Subject $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to"$PACKAGE_NAME;" #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
           $PACKAGE_OWNER_NAME; has invited you to an event where you'll be able to sign documents for "$PACKAGE_NAME;".            
           
                                                                                                                                                                                                                       
📅                     DATE                    
                    $VIRTUAL_ROOM_START_DATE;                  
🕗                     TIME                    
                    $VIRTUAL_ROOM_START_TIME;                  
🔗                     EVENT URL                    
                   
                                               GO TO EVENT                                            
                 
           
           
$PACKAGE_MESSAGE;
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $EXPIRY_DATE; | Expiry date specified for the transaction, displayed in the transaction's time zone. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | | $VIRTUAL_ROOM_START_DATE; | The start date of the Virtual Room meeting, as specified in the transaction | | $VIRTUAL_ROOM_START_TIME; | The start time of the Virtual Room meeting, as specified in the transaction | ### email.remind.specifier This template sends an email to remind a Recipient Specifier that they must specify the recipients needed to complete the transaction. What follows is the default email.remind.specifier template used by OneSpan Sign. #### Subject REMINDER: Action required: Specify recipients for "$PACKAGE_NAME;" #### Body ```xml        
        Hello $RECIPIENT_NAME;,        
       
       
           $PACKAGE_OWNER_NAME; has requested that you provide recipient information before this transaction can continue.            
           
           Please review and specify the recipients for "$PACKAGE_NAME;".            
           
                                                                     
                                           SPECIFY RECIPIENTS                                      
           
           Thank you,            
           The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_COMPANY; | The specifier’s company | ### email.saa.failure This template sends an email to the sender when there is a failed OSS/IDV transaction. This could occur in situations where a signer fails all attempts available for IDV authentication and, therefore, fails the transaction and is locked out. The sender would then receive an email mentioning that the signer has been locked out, and the reason for the failed IDV authentication. What follows is the default email.saa.failure template used by OneSpan Sign. #### Subject $PREVIOUS_SIGNER_NAME; $DYNAMIC_TOKEN_2; has been locked due to many failed authentication attempts #### Body ```xml                        
        Hi $PACKAGE_OWNER_NAME;,        
       
       
           $PREVIOUS_SIGNER_NAME; has has been locked out due to many failed ID verification authentication attempts.            
           
Their ID verification failed because:·            
           
                 
  • $DYNAMIC_TOKEN_1;
    •            
           
           
You can log into your OneSpan Sign account, view the transaction, then click the 'Unlock' icon next to the recipient's name in the 'Recipients'            section so that they can try to authenticate themselves again or resend the transaction after making necessary updates in recipient information.            
           
                                                                     
                                        GO TO DOCUMENTS                                      
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $DYNAMIC_TOKEN_1; | The reason for the IDV authentication failure. | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $PREVIOUS_SIGNER_NAME; | The name of the signer who has been locked out. | ### email.sender.notify.adhoc This template sends an email to the sender when a signer makes a request for an adhoc session. What follows is the default email.sender.notify.adhoc template used by OneSpan Sign. #### Subject Callback Request ($PACKAGE_NAME;) #### Body ```xml        
        Hi $RECIPIENT_NAME;,        

       
           $DYNAMIC_TOKEN_1; has requested a call back from you for "$PACKAGE_NAME;".            
           Here are the customer information you will need:            

           
                 
  •                  Phone number:                  
                     $DYNAMIC_TOKEN_2;              
    •              
                 
  • Preferred time to be called:                  
                     $DYNAMIC_TOKEN_3;              
    •              
                 
  • Customer request:                  
                     $DYNAMIC_TOKEN_4;              
    •            
           
                                                                     
                                        Open transaction                                      
           
           Thank you,            
           The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $RECIPIENT_NAME; | Recipient's name | | $DYNAMIC_TOKEN_1; | The person requesting the adhoc session. | | $DYNAMIC_TOKEN_2; | The phone number of the person requesting the adhoc session. | | $DYNAMIC_TOKEN_3; | The preferred time that the signer would like the adhoc session to take place. | | $DYNAMIC_TOKEN_4; | Any additional information entered by the signer. | | $PACKAGE_NAME; | Package's name | ### email.signer.notify.adhoc This template sends an email to the signer informing them that the sender has received their request for an adhoc session. What follows is the default email.signer.notify.adhoc template used by OneSpan Sign. #### Subject Callback Request ($PACKAGE_NAME;) #### Body ```xml        
        Hi $RECIPIENT_NAME;,        

       
           You have requested a callback from our support team to help you complete your transaction "$PACKAGE_NAME;".            
           We will contact you as soon as possible based on the preferences you have provided.            

           Here are the details of your request:            

           
                 
  •                  Phone number                  
                     $DYNAMIC_TOKEN_1;              
    •              
                 
  • Preferred time to be called                  
                     $DYNAMIC_TOKEN_2;              
    •              
                 
  • Your request                  
                     $DYNAMIC_TOKEN_3;              
    •            
           
                                                                     
                                        Open transaction                                      
           
           You will be able to share your screen during the call for a better support. Please have your documents open.            

           Thank you,            
           The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $RECIPIENT_NAME; | Recipient's name | | $DYNAMIC_TOKEN_1; | The person requesting the adhoc session. | | $DYNAMIC_TOKEN_2; | The phone number of the person requesting the adhoc session. | | $DYNAMIC_TOKEN_3; | The preferred time that the signer would like the adhoc session to take place. | | $DYNAMIC_TOKEN_4; | Any additional information entered by the signer. | | $PACKAGE_NAME; | Package's name | ### email.signup This template sends an email to the owner of a new account, notifying them that they have successfully signed up for a Free Trial or Professional Edition SaaS account. What follows is the default email.signup template used by OneSpan Sign. #### Subject Welcome to OneSpan Sign #### Body ```xml        
        Hi $RECIPIENT_NAME;,    
       
               
           Welcome to OneSpan Sign! Starting today, you'll be able to get your documents signed and completed faster than ever without the hassles of paper and ink.        
         
                  Please save this email as it contains important account information.          
         
                  Username: $RECIPIENT_EMAIL;          
         Password: You have already chosen your password when you first opened your account. To reset your password, click here.            
         
         Get started with OneSpan Sign in 4 simple steps:                  
                 
  1. Login to your account
    2.              
  2. Upload documents that require signing
    3.              
  3. Add the recipients who need to e-sign the documents
    4.              
  4. Drag and drop your signature blocks into the document and send
    5.            
           
It's that easy!
           
Check out these handy resources to help you get started with OneSpan Sign:            
1. Watch the tutorial video to learn how to get your first transaction out for e-signing.            
2. Visit the OneSpan Sign Support Center for video tutorials, FAQs and step-by-step instructions to help you get up and running with OneSpan Sign in minutes.            

Over the next few weeks, we'll be in touch by email, sending you helpful information so you can get the most out of OneSpan Sign.
         
Have any questions? Reply back to this email or call us toll free at 1-855-MYESIGN.        
         
 The OneSpan Team                  
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.specify.recipient This template sends an email to the Recipient Specifier when a transaction is sent with a specifier and at least one placeholder. The email notifies the Recipient Sender that they must specify the recipients needed to complete the transaction. What follows is the default email.specify.recipient template used by OneSpan Sign. #### Subject [email.specify.recipient] Action required: Specify recipients for "$PACKAGE_NAME;" #### Body ```xml        
        Hello $RECIPIENT_NAME;,        
       
       
           $PACKAGE_OWNER_NAME; has requested that you provide recipient information before this transaction can continue.            
           
           Please review and specify the recipients for "$PACKAGE_NAME;".            
           
                                                                     
                                           SPECIFY RECIPIENTS                                      
           
           Thank you,            
           The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_COMPANY; | The specifier’s company | ### email.transaction.complete This template sends an email to a transaction's owner to notify them that all signers have completed the signing process. What follows is the default email.transaction.complete template used by OneSpan Sign. #### Subject Signing is completed for "$PACKAGE_NAME;" #### Body ```xml        
     Hi $PACKAGE_OWNER_NAME;,      
     
     
     "$PACKAGE_NAME;" has been signed and reviewed by all recipients.      

                                       
                            VIEW COMPLETED DOCUMENTS                          
     
Thank you,      
The OneSpan Team   ``` #### Variables | Variable | Definition | | --- | --- | | $COMPLETION_DATE; | Date on which the transaction was completed. This date is taken from the transaction's time zone. | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.unlock.signer This template sends an email to a signer, notifying them that they have been unlocked. What follows is the default email.unlock.signer template used by OneSpan Sign. #### Subject Your account has been unlocked #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
           Your account has been unlocked - you can resume e-signing by accessing the documents from the link below:            
           
                                                                     
                                        GO TO DOCUMENTS                                      
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $EMAIL_STYLE; | A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "*font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr*". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions. | | $FRONTEND_URL; | Link to the login page of the OneSpan Sign website | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $PACKAGE_MESSAGE; | Package message, if one is specified | | $PACKAGE_NAME; | Package's name | | $PACKAGE_OWNER_EMAIL; | Package Owner's email address | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $RECIPIENT_COMPANY; | The recipient's company | | $RECIPIENT_EMAIL; | Recipient's email address | | $RECIPIENT_NAME; | Recipient's name | | $RECIPIENT_ROLE; | Recipient's role (either signer or reviewer, displayed in the language of the email) | | $SUPPORT_EMAIL; | Customer Support's email address | | $SUPPORT_PHONE_NUMBER; | Customer Support's phone number | ### email.unlock.specifier This template sends an email to a Recipient Specifier, notifying them that they have been unlocked. What follows is the default email.unlock.specifier template used by OneSpan Sign. #### Subject Your account has been unlocked #### Body ```xml        
        Hi $RECIPIENT_NAME;,        
       
       
           Your account has been unlocked - you can resume specifying recipients from the link below:            
           
                                                                     
                                           SPECIFY RECIPIENTS                                      
           
           
Thank you,            
The OneSpan Team        
     
  ``` #### Variables | Variable | Definition | | --- | --- | | $RECIPIENT_NAME; | Recipient's name | ## SMS Templates There are several SMS templates that can be used for [SMS Notifications](/v1/docs/sms-notifications). Note that some of these templates can be disabled by contacting our [Support Team](https://www.onespan.com/support). The following SMS templates are available: - [sms.activate](/v1/docs/list-of-email-templates#smsactivate) - [sms.attachment.rejected](/v1/docs/list-of-email-templates#smsattachmentrejected) - [sms.complete](/v1/docs/list-of-email-templates#smscomplete) - [sms.expire.warning](/v1/docs/list-of-email-templates#smsexpirewarning) - [sms.expire.warning.specifier](/v1/docs/list-of-email-templates#smsexpirewarningspecifier2) - [sms.notify](/v1/docs/list-of-email-templates#smsnotify) - [sms.remind.signer](/v1/docs/list-of-email-templates#smsremindsigner) - [sms.remind.specifier](/v1/docs/list-of-email-templates#smsspecifyrecipients1) - [sms.specify.recipients](/v1/docs/list-of-email-templates#smsspecifyrecipients) - [sms.unlock.specifier](/v1/docs/list-of-email-templates#smsunlockspecifier) - [sms.welcome](/v1/docs/list-of-email-templates#smswelcome) ### sms.activate This template invites signers to review or sign a transaction. #### Content OneSpan Sign: $PACKAGE_OWNER_NAME; invited you to $RECIPIENT_TASK; "$PACKAGE_NAME;": $LINK_URL; #### Variables | Variable | Definition | | --- | --- | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $PACKAGE_NAME; | Package's name | | $RECIPIENT_TASK | Can be either 'review' or 'sign' | | $LINK_URL; | URL of the package (in OneSpan Sign) | ### sms.attachment.rejected This template sends an SMS to a signer who uploaded a attachment that tells them the attachment was rejected by the sender. #### Content OneSpan Sign: The attachment "$DYNAMIC_TOKEN_1;" in "$PACKAGE_NAME;" was rejected because: "$DYNAMIC_TOKEN_2;" Upload the correct attachment here: $LINK_URL; #### Variables | Variable | Definition | | --- | --- | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $PACKAGE_NAME; | Package's name | | $DYNAMIC_TOKEN_1; | The filename of the document attachment | | $DYNAMIC_TOKEN_2; | The reason entered by the Package Owner for rejecting the attachment | | $LINK_URL; | URL of the package (in OneSpan Sign) | ### sms.complete This template sends an SMS to all signers once all signers have completed the signing process. #### Content OneSpan Sign: Everyone has signed "$PACKAGE_NAME;". Download the documents here: $LINK_URL; #### Variables | Variable | Definition | | --- | --- | | $PACKAGE_NAME; | Package's name | | $LINK_URL; | URL of the package (in OneSpan Sign) | ### sms.expire.warning This template sends an SMS remining a signer that their transaction is about to expire. #### Content OneSpan Sign: "$PACKAGE_NAME;" is about to expire. Please $RECIPIENT_TASK; here before $DYNAMIC_TOKEN_1 GMT;: $LINK_URL; #### Variables | Variable | Definition | | --- | --- | | $PACKAGE_NAME; | Package's name | | $RECIPIENT_TASK | Can be either 'review' or 'sign' | | $DYNAMIC_TOKEN_1; | The filename of the document attachment | | $LINK_URL; | URL of the package (in OneSpan Sign) | | $EXPIRY_DATE; | Expiry date specified for the transaction, displayed in the transaction's time zone. To enable this, contact our [Support Team](https://www.onespan.com/support). | ### sms.expire.warning.specifier This template reminds a Recipient Signer that they have not yet finished specifying recipients. This warning is sent only if the transaction is still in the specifier step. If specification is already complete and the specifier has a signing role, the standard expiry warning is sent instead. #### Content OneSpan Sign: "$PACKAGE_NAME;" is about to expire. Please specify recipients here before $EXPIRY_DATE;: $LINK_URL; #### Variables | Variable | Definition | | --- | --- | | $PACKAGE_NAME; | Package's name | | $LINK_URL; | URL of the package (in OneSpan Sign) | ### sms.notify This template manually resends an SMS invitation to a signer to review or sign a transaction. #### Content OneSpan Sign: $PACKAGE_OWNER_NAME; invited you to $RECIPIENT_TASK; "$PACKAGE_NAME;": $LINK_URL; #### Variables | Variable | Definition | | --- | --- | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $PACKAGE_NAME; | Package's name | | $RECIPIENT_TASK | Can be either 'review' or 'sign' | | $LINK_URL; | URL of the package (in OneSpan Sign) | ### sms.remind.signer This template automatically sends an SMS to remind a signer that documents ready to be signed. #### Content OneSpan Sign: *Reminder* $PACKAGE_OWNER_NAME; invited you to $RECIPIENT_TASK; "$PACKAGE_NAME;": $LINK_URL; #### Variables | Variable | Definition | | --- | --- | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $PACKAGE_NAME; | Package's name | | $RECIPIENT_TASK | Can be either 'review' or 'sign' | | $LINK_URL; | URL of the package (in OneSpan Sign) | ### sms.remind.specifier This template reminds a Recipient Specifier that they need to specify the recipients needed to complete the transaction. #### Content OneSpan Sign: Reminder $PACKAGE_OWNER_NAME; has requested that you provide recipient information before "$PACKAGE_NAME;" can continue: $LINK_URL; #### Variables | Variable | Definition | | --- | --- | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $PACKAGE_NAME; | Package's name | | $LINK_URL; | URL of the package (in OneSpan Sign) | ### sms.specify.recipients This template asks a Recipient Specifier to specify the recipients needed to complete the transaction. #### Content OneSpan Sign: $PACKAGE_OWNER_NAME; has requested that you provide recipient information before "$PACKAGE_NAME;" can continue: $LINK_URL; #### Variables | Variable | Definition | | --- | --- | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $PACKAGE_NAME; | Package's name | | $LINK_URL; | URL of the package (in OneSpan Sign) | ### sms.unlock.specifier This template reminds a Recipient Specifier that they need to specify the recipients needed to complete the transaction. #### Content OneSpan Sign: You have been unlocked. Resume recipient specification here: $LINK_URL; #### Variables | Variable | Definition | | --- | --- | | $PACKAGE_OWNER_NAME; | Package Owner's name | | $PACKAGE_NAME; | Package's name | | $LINK_URL; | URL of the package (in OneSpan Sign) | ### sms.welcome This template sends an SMS message that welcomes a signer to OneSpan. It also includes opt-in and opt-out information. Only applicable to US and Canadian signers. #### Content Welcome to OneSpan Sign! Reply STOP at any time to opt out. Message and data rates may apply.