Release 24.R4 (11.58)

For information on our current and upcoming deployments for this release, please see the Releases and Maintenances Calendar section of our Trust Center.

These Release Notes were last updated on September 19, 2024.

What's New

Here are some of the new features and enhancements we have made for this release.

Admins

• Administrators can now allow signers to download evidence summaries: Using the Account Configuration page administrators can now configure their accounts so that signers can download evidence summaries. Previously, to enable this feature you had to contact our Support Team. (refs PB-104692)

  Evidence summary documents contain Personally Identifiable Information (PII). Enabling this feature should be done with caution.

• New events available in the Event Notifications page: To address an issue that was causing certain events to be reset when updating the list of events, the following existing events have now been exposed in the Event Notifications page: (refs PB-105022)

  • eOriginal deposit succeeded

  • eOriginal deposit attempt failed

  • eOriginal deposit failed

  • Video recording failed

• System Access Reports are now available: You can now use our APIs to retrieve logs related to system access events. These reports are generated as .csv files. To test these features, see our Interactive API Reference. The following events can now be retrieved: (refs PB-105334)

  • User logins, logouts, or login failures

  • The start and end of a recipient delegation

  • SSO logins

• Improved Subscription Page: The Subscription page now includes additional headers that help improve the clarity and readability of your subscription plan. (refs PB-105403)

• Enhanced User Management Report: We have added Group Management Events to the User Management Report (available through our Interactive API Reference. These reports are generated as .csv files. To test these features, see our Interactive API Reference. The following events can now be retrieved: (refs PB-105621)

  • The addition or deletion of a Group Member.

Authentication

• Added multi-factor authentication type: Once enabled recipient authentication can be done using both questions and answers, and SMS codes. Once a recipient passes the question and answer they will then have to also authenticate themselves with an SMS code. This added level of authentication provides additional security for your recipient authentication. (refs PB-104537)

• New SMS message templates for China, Hong Kong, and Vietnam: In accordance with local requirements the SMS messages used for authentication in China, Hong Kong, and Vietnam will now use the locally required language, regardless of the language used by the Recipient. (refs PB-105986)

• Increased character length for Vonage brand name: When using Vonage as a service provider for OTP, the number of characters that can be used in the brand name has been increased to 32.

Evidence Summary

• External links are now tracked: Clicking on external links during the New Signer Experience is now tracked in the Evidence Summary. In addition, the document name with the external link and the URL of the external link are also tracked. The following events have been added to the Evidence Summary: (refs PB-103660)

  • Click external link

  • Decline external link

  • Confirm external link.

Notarization & Virtual Room

• RON recordings can now be retrieved even after a transaction or account has been deleted: Recordings of RON sessions can now be retrieved from a deleted transaction, or even a deleted account. To retrieve one of these sessions, contact our Support Team. (refs PB-104394)

Senders

• Increased the width of the color bar associated to a recipient within the Designer page: For an improved sender experience we have increased the width of the color in the recipient list. This makes it easier to quickly differentiate between recipients. (refs PB-101777)

• Senders can now allow signers to download evidence summaries: If enabled by their administrators Senders can now configure their transactions so that specified signers can download evidence summaries. (refs PB-105109)

  Evidence summary documents contain Personally Identifiable Information (PII). Enabling this feature should be done with caution.

Virtual Room

• Improved co-browsing screen loading time: We have improved the performance of the Virtual Room when screen sharing.

Bug Fixes

The following issues were resolved in this release:

Admins

• Our Transaction reports now properly display the number of attachments that have been uploaded. (refs PB-101740)

API Calls

• Using a GET/api/account/senders/sender-id call would sometimes result in a 403 error. This issue has been fixed. (refs PB-105031)

• Fixed an error in our Open API documentation that listed attachment information as being available in the GET/api/reports/transaction-summary call. (refs PB-105422)

Authentication

• The grant type for event notifications with oAuth 2.0 authentication was not set correctly when configuring using the Event Notifications page. This now works as expected. (refs PB-105028)

• The access token used to send a callback could be retrieved as XML, and not JSON. This error no longer occurs. (refs PB-105642)

OneSpan Sign Embedded Integration for Box

• In certain environments attempting to create a transaction resulted in a 'null' error. To address this issue we have created two new OneSpan Sign Embedded Integration for Box connectors. They can be downloaded from the following links (refs MAIN-9302):

  • For FedRAMP Production environments: https://app.box.com/app-center/onespan_sign_gov/app/gEpTuxu5uP

  • For Canadian Production environments: https://app.box.com/app-center/onespan_sign_ca/app/ni9ioyE4Wi

Evidence Summary

• Signer handoff information is correctly captured in the Evidence Summary for iPEN transactions. (refs PB-104004)

Senders

• When using a slow internet connection, moving a field in the Designer sometimes lead to 405 errors and screen freezes, especially if you tried to move the field multiple times. This has been fixed. (refs PB-91868)

• Senders can no longer create and send transactions using a canceled account. (refs PB-104840)

• In some environments Senders could not zoom out on a document in the Designer. This has been resolved. (refs PB-105002)

Signer Experience

• Closing the Exit Signing Mode prompt with the Don't show this message again checkbox selected using the 'X' button would cause this prompt to not show again. The expected behavior is that clicking the 'X' button would cancel the action. Instead, the New Signer Experience would act as if the OK button was clicked, and the prompt would no longer appear. Clicking 'X' to cancel this action now works as expected, with the Exit Signing Mode prompt appearing again. (refs PB-91868)

• Previously, if a transaction was deleted after a signer had completed a transaction but before they had closed the Thank You page, clicking the Download Documents button resulted in nothing happening. Now, an error message appears informing the signer that the transaction is no longer available. (refs PB-95286)

• Signers would sometimes have to refresh their browser to see signatures fields on a signed document. This occurred when accessing these documents using the Review Documents button. (refs PB-105680)

• We've resolved a problem where, after attempting to decline a transaction with a reason that used characters that could be perceived as security vulnerabilities, the signing page did not refresh properly. Instead, the signer was presented with a Transaction Declined page, when the transaction itself was still in a Sent state. Now, everything works as expected, and the page updates correctly. (refs PB-105729)

Changed Behavior

Here are some of the changes in behavior that you might want to be aware of.

• The Recipient Authentication tab has been updated to provide a cleaner, more user-friendly user experience. Radio buttons have been replaced with drop-down lists, and unnecessary text has been removed. (refs PB-104541)

Upcoming Changes

Here are some of the new features, changes and enhancements that we will be introducing in an upcoming release.

• The Designer page is getting a facelift! Look for the following enhancements in a future release: (refs PB-99115)

  • ADA friendly colors

  • Default values displayed in fields

  • Updated field icons

  • A cleaner user experience

• Upcoming breaking change in input parameter for OAuth2/token API request: (refs PB-105508)

  SDK users:

  • Need to upgrade to SDK version 11.58 before our next release 24.R5

  For API integrators:

  • We support 'grant_type' query parameter and form parameter until release 24.R4

  • Starting from release 24.R5, 'grant_type' can be only provided as form parameter