Release v2.1

• Added support for TLS 1.1 and 1.2 at the level of the OneSpan Sign Embedded Integration for CRM server. This enables OneSpan Sign Embedded Integration for CRM to communicate with our API using the TLS 1.1 and 1.2 protocols. To learn about the status of TLS 1.0, see Dropping Support for TLS 1.0.

Bug Fixes

• MAIN-2109: In certain situations, users were unable to enter information in a Text field. This issue has been fixed.

• MAIN-2283: When Conventions were used to place signatures in a OneSpan Sign Embedded Integration for CRM document, identical signature ID numbers were created for all approvals. This meant that once the first approval was accepted, all other approvals were marked as accepted. This undesirable behaviour has been fixed.

Upgrading to Release v2.1 on OneSpan Sign Embedded Integration for CRM 2016

To update your solution to Release v2.1:

1. By doing the following, ensure that the OneSpan SignNotification Service is running, and that it has processed all notifications:

   1. On the OneSpan Sign Embedded Integration for CRM  Server, log in into SQL Server Management Studio.

   2. From the Object Explorer,  expand the databases.

   3. Right-click the database that was created during the SQL installation (for example, esignlive).

   4. Execute the following query:

      select * from EslNotifications where Processed is null

      1. If the Processed column contains NULL, you must wait until: (1) all entries are processed and updated to 1 by the Windows service; (2) there are no further entries.

      2. Run the above query again. The absence of rows will indicate that all rows have been processed.

2. Stop the OneSpan Sign Notification Service by clicking Start > Administrative Tools > Services.

3. Import the new OneSpan Sign Embedded Integration for CRM  solution as follows:

   1. Log in to OneSpan Sign Embedded Integration for CRM as a user with Administrator privileges.

   2. From the top menu, select Settings > Solutions.

   3. From the Solutions grid, click Import. You are prompted for the location of the solution package.

   4. Click Browse, and select the provided solution package (e.g., ESLConnector_1_0_0_X_managed.zip).

4. Click Next to display information about the new solution. OneSpan Sign Embedded Integration for CRM indicates that there is an update for your currently installed solution.

5. Ensure that: (i) the option Maintain customizations (recommended) is enabled; (ii) you have checked any SDK message-processing steps that were included in the solution.

6. Click Next. The solution is imported, and a summary page appears. A warning message may appear that can safely be ignored. The message states that when the solution was imported, the SDK message steps were disabled and then enabled.

7. Click Close.

8. From All Solutions, click Publish All Customizations. This ensures that OneSpan Sign Embedded Integration for CRMonline will be aware of all data changes that affect the User Interface.

9. Reload the page. You should see that the solution is now the updated version.

10. Restart the OneSpan SignNotification Service by clicking Start > Administrative Tools > Services.