---
title: "Updating a Record"
slug: "oss-workato-updating-a-record"
updated: 2026-02-18T18:43:55Z
published: 2026-03-10T14:01:04Z
canonical: "docs.onespan.com/oss-workato-updating-a-record"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onespan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Updating a Record

Use the **New/Updated Record** trigger to monitor specific signing events in OneSpan Sign. When a transaction reaches a selected status, such as **Transaction completed**, the trigger can update downstream systems, including your CRM or workflow applications.

### Prerequisites

Before using this trigger, you must configure event notifications in your OneSpan Sign account.

1. Configure the callback URL: In your OneSpan Sign account, set the [Callback URL](/v1/docs/setting-up-callback-notifications) to the URL provided by this trigger.
2. Set up callback authentication: Select an **Authentication method** in OneSpan Sign to secure incoming callbacks. In the trigger, choose the same method and provide the required credentials.
3. Subscribe to events: In OneSpan Sign, choose the **Events** you want to monitor. In the trigger, select the corresponding event that will start the recipe.

To monitor multiple events, create a separate recipe for each event. All recipes will share the same callback URL.

### Input

| Input field | Description |
| --- | --- |
| Event name to listen for | Select the OneSpan Sign event that should start this recipe (for example, **Transaction completed**). |
| Callback authentication | Choose how to secure incoming callbacks: - **NONE**: no additional validation applied. - **BASIC**: incoming Authorization header must match the callback secret you configure. - **OAUTH2**: the callback includes the Bearer token and all request headers so the recipe can validate or reuse them. |
| Callback Secret | If using BASIC authentication, enter the same callback secret configured in your OneSpan Sign account. |

### Output

| Output field | Description |
| --- | --- |
| Callback Payload | Returns the complete OneSpan Sign callback payload for the selected event, including event type, package ID, and timestamp information. For a full description of all payload fields for each event type, see [Setting Up Callback Notifications](/v1/docs/setting-up-callback-notifications). |
| OAuth2 Access Token | If OAUTH2 authentication is selected, the trigger returns the OAuth 2.0 access token included in the callback request so the recipe can validate or reuse it. |
| HTTP Headers | All other HTTP headers sent in the callback request are included in the output so your recipe can inspect or use them. |