---
title: "Resetting Sender Passwords"
slug: "resetting-sender-passwords"
updated: 2024-10-10T11:14:48Z
published: 2024-10-10T11:14:48Z
canonical: "docs.onespan.com/resetting-sender-passwords"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onespan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resetting Sender Passwords

To download the full code sample see our [Code Share](https://community.onespan.com/documentation/onespan-sign/codeshare/sender-password-reset-net-rest/) site. For information on how to reset a sender password using the application see [Managing Senders.](/v1/docs/new-ux-admin-managing-senders) For more information on the default password settings, see [Security Settings](/v1/docs/security-settings).

If an account user forgets their password, the account manager can send a password-reset email to the member’s email address.

## The Code

To send the reset-password email, you will need to the following:

- Find the Sender ID for the user.
- Send the password reset email.

### Finding the Sender ID

You can search for a user's Sender ID using the following API request. The search is done using the user’s First Name, Last Name, or Email Address.

#### HTTP Request

```http
GET /api/account/senders?from=1&to=100&search={fisrtName/lastName/Email}
```

#### HTTP Headers

```http
Accept: application/json
Content-Type: application/json
Authorization: Basic api_key
```

#### Response Payload

```json
{
  "results": [
    {
      "address": null,
      "company": "your_compnay_name",
      "timezoneId": "EST",
      "created": "2019-07-30T15:52:49Z",
      "email": "sender1@example.com",
      "external": null,
      "firstName": "Mary",
      "language": "en",
      "lastName": "Doe",
      "phone": "",
      "professionalIdentityFields": [],
      "signature": null,
      "title": null,
      "updated": "2019-07-30T15:52:49Z",
      "userCustomFields": [],
      "specialTypes": [],
      "passwordTimestamp": null,
      "id": "IkV7ykSic6EU",
      "status": "ACTIVE",
      "locked": null,
      "memberships": [],
      "activated": null,
      "account": {...},
      "name": "",
      "type": "REGULAR",
      "data": {...},
      "hasDelegates": false
    }
  ],
  "count": 1
}
```

The "search" parameter is used to filter search results. Only users whose First Name, Last Name or Email Address match this string will be listed. A Wildcard search will be performed by default. For example, if you search for "@example.com", all senders with this email domain will be returned. The “id” attribute is what you need to retrieve in the response payload.

### Sending the Reset Password Email

After you have retrieved your user's Sender ID, you can send them an email to reset their password by using the following API request.

#### HTTP Request

```http
POST /api/account/senders/{senderId}/resetpassword
```

#### HTTP Headers

```http
Accept: application/json
Content-Type: application/json
Authorization: Basic api_key
```

### Results

After running your code, your sender will receive an email with instructions on how to reset their password.