Supported Fonts

OneSpan Sign supports a standard set of fonts that can be used when documents are created or uploaded for use in a transaction.

Using a font that is not supported by OneSpan Sign could result in unintended consequences, including document text becoming unreadable. Some unsupported fonts may display properly. However, OneSpan cannot guarantee that an unsupported font will display properly unless it's embedded in the rendered document.

OneSpan thus recommends:

• Using the fonts supported by OneSpan Sign.

• Embedding any unsupported fonts in your PDF when you create it.

The rest of this page discusses the following topics:

• List of Supported Fonts

• Using PDF/A Documents

• Embedding Fonts for Document Conversion

List of Supported Fonts

The following table lists only the fonts that OneSpan Sign supports. It does not list any other fonts (e.g., those installed with your Operating System, or fonts installed later — such as Microsoft Office’s core fonts).

One way to embed fonts is to use a PDF/A document. For more information, see Using PDF/A Documents.

Using PDF/A Documents

A PDF/A document embeds the fonts that the document uses into the PDF file itself. This ensures that the document's readers don't need to install the document's fonts on their local machine.

The steps you need may differ slightly from those below, depending on your version of Microsoft Word, and on whether you are using Adobe Acrobat Pro.

To create a PDF/A document from a Word document:

1. Open the Word document.

2. Click Save As, and select PDF.

3. Click Options.

4. Select the PDF/A compliant check box.

5. Click OK.

6. Enter a name for your PDF, and click Save.

Embedding Fonts for Document Conversion

The OneSpan Sign Document Converter converts incoming non-PDF documents to PDF documents. During the conversion process:

• If a font exists in the system, the converter applies the corresponding font to the converted PDF.

• If a font doesn't exist in the system, the converter replaces it with the closest possible match, using the List of Font Substitutions below.

Starting with Release 22.R4 (11.49), OneSpan is migrating the Document Converter from Windows Virtual Machines to Linux containers. Because Windows and Linux have different font sets, this migration could impact the appearance of the PDFs created by OneSpan Sign. OneSpan therefore strongly recommends that during the migration period, you embed all fonts that are in *.doc and *.docx documents. For more about embedding / substituting fonts, see this article. Note: Fonts cannot be embedded in *.rtf, *.txt, or *.odt documents.

List of Font Substitutions

The following table lists the font substitutions made by the Document Converter when unsupported fonts are found in non-PDF documents.