---
title: "Troubleshooting"
slug: "dpo-customize-app-sdk-ui-troubleshooting"
updated: 2026-10-27T20:13:21Z
published: 2026-10-27T20:13:21Z
canonical: "docs.onespan.com/dpo-customize-app-sdk-ui-troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onespan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

- The **Upload** button under **Media Files** is grayed out.

You must select a platform before the **Upload** button is active.

You may not have the necessary permissions in the current tenant.

- I made changes to a UI configuration but I can't **Save** it.

You may not have the necessary permissions in the current tenant.

- After uploading a media file, nothing gets uploaded.

Image file(s) must be in a .zip file before uploading.

- After entering a path to an image in a media ZIP, it shows a broken link.

Make sure you have already [uploaded the image file](/dpoa/docs/s3suite94-upload-media-files-1) to your tenant.

- Can't **Add View.**

If you choose a view with the **Select View** menu and then click **Add View**, you may need to scroll down to see the view that you just added to the UI Customizer.

- The **Select View** dropdown menu is grayed out.

All of the views are already displayed in your UI Customizer. Use this dropdown to select a view that you have previously removed from your Customizer, and then click **Add View** to edit it.

- I just imported a configuration from my local computer and the **Save** button is grayed out. How do I save this configuration to the cloud?

Customizer automatically saves a configuration to the cloud immediately after you import it. Once you make a change to the configuration, the **Save** button is active.