--- title: "Execution errors" slug: "dpo-troubleshoot-server-execution-errors" updated: 2026-10-27T20:13:21Z published: 2026-10-27T20:13:21Z canonical: "docs.onespan.com/dpo-troubleshoot-server-execution-errors" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.onespan.com/llms.txt > Use this file to discover all available pages before exploring further. # Execution errors ## The Server Needs a New Database Password Update the following files with the new database password: - ```plaintext /admin/conf/application.properties - ```plaintext /bin/setenv.sh ``` ## Passport App Fails with the Error "No Internet Connection" - Verify that the Admin Server is configured with a valid CA-issued TLS certificate. A CA-issued TLS certificate is required because Android and iOS devices require TLS communication with the server. Passport App, which is required for Admin Console access, depends on the mobile device's OS to verify that a certificate is trusted. The latest Android/iOS devices do not trust self-signed certs, even if these are manually imported as a trusted certificate. You might not be able to test with the devices if the server is not running on HTTPS. - Check that you assigned the correct registration and authentication endpoints to the Registration and Authentication URLs, respectively. See [*Step 1. Configure the Auth Server*](/dpoa/docs/s3suite94-step-1-configure-the-auth-server-1) in *Configure Out-of-band Authentication.* Passport gets the URL of the registration or authentication endpoint from the QR Code. If the URL is invalid or belongs to a Server that denies Passport's connection request, you see this error. ## 403: Access Forbidden This error occurs if your web app has a different web origin (this is its facet ID) from the API Server and you didn't add a URL to the API Server's web client origin allow list. For instructions, see [Configure Apps](/dpoa/docs/s3suite94-my-web-client-apps-have-a-different-origin-than-the-api-server-1). ## 4402 Security Exception, Facet ID is not Listed Check that you added your app in the Admin Console. For instructions, see [Configure Apps](/dpoa/docs/s3suite94-configure-apps-1)*.*