In case of issues, check the events that Digipass Authentication for Windows Logon writes to the Windows event log.
Digipass Authentication for Windows Logon event sources | Event source | Event log category |
|---|
| DAWL AuthBroker | System |
| DAWL AuthBrokerUser | Application |
| DAWL Config | Application |
| DAWL CredProv | System |
| DAWL CredProvUser | Application |
| DAWL Diag | Application |
| DAWL PwdFilter | System |
| DAWL Tray | Application |
Digipass Authentication for Windows Logon error events | Event ID | Description |
|---|
| 1020 | The configuration of the password filter is corrupt. Unexpected value in registry key. |
| 1021 | An unexpected system error occurred. |
| 1022 | The password filter failed to load. |
| 1023 | An error occurred unloading the password filter. |
| 1024 | An error occurred during the password change. |
| 1025 | An error occurred during the password change. The password change was blocked. |
| 1104 | An error occurred during the password change for user. The password change was ignored. |
| 2030 | There are currently no logon servers available to service the initial Digipass authentication on this machine. A connection to the domain controller is required. |
| 2031 | There are currently no instances of OneSpan Authentication Server available to service the logon request. |
| 2032 | The Digipass authentication data is corrupt and was automatically repaired. |
| 2033 | Authentication failed. An unexpected OneSpan Authentication Server error occurred. |
| 2034 | Authentication failed. An unexpected error occurred. |
Digipass Authentication for Windows Logon warning events | Event source | Event log category |
|---|
| 2020 | Authentication failed. An online OTP verification failed. |
| 2021 | Authentication failed. Unable to connect to server and the offline verification failed. |
| 2022 | Authentication failed and account locked. Unable to connect to server and the offline verification failed. |
| 2023 | Authentication failed. Unable to connect to server and the offline verification failed due to locked user account. |
| 2024 | Authentication failed. Unable to connect to server and the offline verification failed due to expired offline authentication data. |
| 2025 | Authentication failed. Unable to connect to server and the offline verification failed due to expired offline authentication data and incorrect Virtual Mobile Authenticator data. |
| 2026 | Offline data could not be downloaded. |
Digipass Authentication for Windows Logon information events | Event source | Event log category |
|---|
| 1001 | The password filter is enabled. |
| 1002 | The password filter is disabled. |
| 1003 | The password filter is reloaded due to a configuration change. |
| 1004 | A password change occurred and was not tracked by the disabled password filter. |
| 1005 | A password change occurred and was blocked by the disabled password filter. |
| 1100 | Password change for user succeeded. |
| 1101 | Password change for user was ignored, because the offline authentication data is locked. |
| 1102 | Password change for user was ignored, because offline authentication is disabled. |
| 1103 | Password change for user was ignored, because the user never logged in using a Digipass authenticator. |
| 2000 | Online OTP verification was successful. |
| 2001 | Offline OTP verification was successful. |
| 2002 | A Digipass server PIN change of the user is required before logging on. |
| 2010 | The Digipass authenticator with the specified serial number was assigned to the user. |
| 2011 | The password of the user was changed. A Digipass authenticator is required to log on. |
| 2012 | The grace period for static password logon of the user is about to expire. Afterwards, a Digipass authenticator is required to log on. |
| 2013 | The grace period for static password logon of the user has expired. Afterwards, a Digipass authenticator is required to log on. |
| 2014 | Offline data was successfully downloaded. |