OneSpan Authentication Server Appliance is delivered with the following standard configuration for the Ethernet interface:
Network IP address/netmask: 192.168.0.1/24
You can change the OneSpan Authentication Server Appliance IP address to an address within your network in two ways:
- Using the OneSpan Authentication Server Appliance Rescue Tool.
- Temporarily isolating a client workstation from the network and linking it to OneSpan Authentication Server Appliance. This involves changing a client workstation IP address to within the specified IP address range for OneSpan Authentication Server Appliance.
To access the system, a workstation needs to be temporarily configured with the same TCP/IP settings as OneSpan Authentication Server Appliance.
To temporarily configure a workstation to connect to OneSpan Authentication Server Appliance
Configure a workstation with the following settings:
Network IP address: 192.168.0.2
Subnet mask: 255.255.255.0
Once the TCP/IP settings are active on the workstation, use a Command Prompt or terminal window and run the following test command:
ping 192.168.0.1
You should see similar output as follows:
Pinging 192.168.0.1 with 32 bytes of data: Reply from 192.168.0.1: bytes=32 time<1ms TTL=128 Reply from 192.168.0.1: bytes=32 time<1ms TTL=128 Reply from 192.168.0.1: bytes=32 time<1ms TTL=128 Reply from 192.168.0.1: bytes=32 time<1ms TTL=128 Ping statistics for 192.168.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms- If you receive a similar reply, everything is OK.
If you don't receive a network reply, indicated by "time out" or "destination host unreachable" messages, do the following:
- Verify that the workstation’s TCP/IP settings are correctly set as described in the previous steps.
- Verify that the network cable is in good working order and correctly plugged into one of the Ethernet interfaces and your network hub or switch.