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Inactive user accounts

  • Published on Jul 7, 2025
  • 1 minute(s) read
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By default, an authenticator is considered inactive when it has not been used for 90 days, or for a period of time specified in the effective policy governing that authenticator.

The Administration Web Interface allows you to retrieve a list of all inactive authenticators.

To retrieve a list of all inactive authenticators (via Administration Web Interface)

  1. In the Administration Web Interface, select to REPORTS > Run Report. This displays a complete list of saved reports.
  2. Locate the Inactive DIGIPASS List report and select it.

  3. Do one of the following:

    • Click RUN WITH DEFAULTS to run the report automatically with default settings. The subsequent wizard pages are not displayed and you are redirected directly to the Summary page.
    • Click NEXT if you want to configure the report settings, runtime queries, and task scheduling settings of the report before creating it.