---
title: "Inactive user accounts"
slug: "oas-ag-inactive-user-accounts-3-28"
updated: 2025-07-04T10:04:15Z
published: 2025-07-07T13:30:58Z
canonical: "docs.onespan.com/oas-ag-inactive-user-accounts-3-28"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onespan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inactive user accounts

By default, an authenticator is considered inactive when it has not been used for 90 days, or for a period of time specified in the effective policy governing that authenticator.

The Administration Web Interface allows you to retrieve a list of all inactive authenticators.

To retrieve a list of all inactive authenticators (via Administration Web Interface)

1. In the Administration Web Interface, select to REPORTS > Run Report. This displays a complete list of saved reports.
2. Locate the Inactive DIGIPASS List report and select it.
3. Do one of the following:
  - Click RUN WITH DEFAULTS to run the report automatically with default settings. The subsequent wizard pages are not displayed and you are redirected directly to the Summary page.
  - Click NEXT if you want to configure the report settings, runtime queries, and task scheduling settings of the report before creating it.