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iOS-Specific Issues

  • Updated on Dec 11, 2025
  • Published on Nov 26, 2025
  • 1 minute(s) read
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Review the following list of iOS-specific troubleshooting steps prior to contacting Nok Nok support.

  1. Verify that Tutorial App is correctly installed and launches successfully.

  2. Verify your network connectivity.

  3. Review the device logs. Although iOS apps do not expose their logs when installed on a device, you can monitor logging info in Xcode after building the app.

  4. Check that the correct metadata for your ASM is present on the Server.

  5. Check that the AAID for your ASM is present in the Server policy.

  6. Verify that the Nok Nok profile is trusted (On the iOS device, select Settings > General > Profiles).

  7. If you are testing with Tutorial App, verify that the Server URL is configured correctly in source file config.json.

Untrusted Enterprise Developer

Problem

When attempting to open Nok Nok apps, the iOS device displays the following message:

Untrusted Enterprise Developer

Description

Nok Nok apps require the correct trust settings on the iOS device.

Steps

Verify that all Nok Nok apps are trusted. On an iOS 9 device, go to Settings > General > Profile and review the trust level for apps from Nok Nok, Inc.