Digipass S3 is now DigipassONE. This section is currently being updated to reflect our new name.

Troubleshooting

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  • The Upload button under Media Files is grayed out.

You must select a platform before the Upload button is active.

You may not have the necessary permissions in the current tenant.

  • I made changes to a UI configuration but I can't Save it.

You may not have the necessary permissions in the current tenant.

  • After uploading a media file, nothing gets uploaded.

Image file(s) must be in a .zip file before uploading.

  • After entering a path to an image in a media ZIP, it shows a broken link.

Make sure you have already uploaded the image file to your tenant.

  • Can't Add View.

If you choose a view with the Select View menu and then click Add View, you may need to scroll down to see the view that you just added to the UI Customizer.

  • The Select View dropdown menu is grayed out.

All of the views are already displayed in your UI Customizer. Use this dropdown to select a view that you have previously removed from your Customizer, and then click Add View to edit it.

  • I just imported a configuration from my local computer and the Save button is grayed out. How do I save this configuration to the cloud?

Customizer automatically saves a configuration to the cloud immediately after you import it. Once you make a change to the configuration, the Save button is active.