Adding Match Criteria to a Rule Covering Your Entire Portfolio

Match criteria serve to look at the transactions and non-monetary events of several persons—with a match criteria you look back across every event by tracking another item. To achieve this, you not only create match criteria for this rule type but also a match key. This enables you to analyze your entire portfolio of events and not only for a single person.

Create match criteria for five chargebacks processed by a single merchant within 30 minutes

The history match criteria MR GE5 CB TXN SM 30mins analyzes pending alerts for a single merchant to process 5 chargebacks within 30 minutes. This rule is to analyze pending alerts with chargebacks on Visa cards where the reason for the chargeback is "Services not provided or merchandise not received—The cardholder is stating that they did not receive the services or goods that they paid for".

Use a look-up if you want to use multiple reason codes as criteria.

Create a rule as explained in Creating rules with history criteria with "MR GE5 CB TXN SM 30mins" as the rule name, and with the following criteria:

1. Click Add in the Create Rule step of the Create Rule and Action Wizard ,

2. From the Criteria list menu, select IS and REASON_CODE and =; enter 30 in the input field for that list menu; the reason code is a quick way of denoting the entered criteria.

Five chargebacks within 30 minutes

1. From the Value to Sum list menu select AMT_CH_BILL.

2. In the Sum Threshold list menus, set the volume to >= (Volume Greater Than or Equal) and enter 0.

3. In the Frequency Threshold list menus, set the velocity to >= (Velocity Greater Than or Equal) and enter 5.

4. Ensure that the values for the Days and Hours fields are 0, the vlaue for Mins must be 30.

5. Click Save & Next to proceed to the Create Match Key step of the Create Rule and Action Wizard.

Create the match key—single merchant

1. Select CARD_ACCEPTOR_ID from the Decision Match Key list menu.

2. Ensure that Match Sub-Strings is not selected.

3. Ensure that the values for Substring Start Position and Substring End Position are set to 0.

4. Ensure that Match Phonetically is not selected.

5. Click Save Match Key.

The defined criteria are now all displayed in the Summary accordion of the Create Rule and Action Wizard dashboard, and the procedure is completed. Complete the Create Rule and Action Wizard, navigate to the rule you have just created, and activate it by clicking Toggle Rule.