List of Email Templates

27 Mar 2025
77 Minutes to read

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List of Email Templates

Updated on 27 Mar 2025
77 Minutes to read

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OneSpan Sign is delivered with a set of predefined templates that can be used to send transactions. Before using these templates though, note the following:

If you are the owner of a SaaS account, customizing your email templates must be done with help from our Support Team.
Some of the templates listed below send emails to recipients. In those emails, the system now escapes/sanitizes all email variables except $PACKAGE_MESSAGE and the email's Subject line.
The template email.transaction.complete is disabled by default. All other email templates are enabled by default, but they can be selectively disabled.
The variables listed in each template are defined using the information provided during the creating of the transaction.

OneSpan Sign’s email templates include the following:

email.account.invitation

This template sends an email that invites a sender to join an existing OneSpan Sign account. The recipient will not be able to join if they are already a sender on another account.

The following is the default email.account.invitation template used by OneSpan Sign:

Subject

$SYSTEM_MESSAGE; invites you to register for a OneSpan Sign account

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">$SYSTEM_MESSAGE; invites you to join OneSpan Sign.
            <br />
            <br />Please click on the link below to register your FREE account.
            <br />
            <br />
            <a href="$LINK_URL;">REGISTER YOUR ACCOUNT</a>
            <br />
            <br />
            <br />Check out these handy resources to help you get started with OneSpan Sign:
            <br />1. Watch the <a href="https://www.onespan.com/resources/send-sign-e-signature-transaction-esignlive">tutorial video</a> to learn how to get your first transaction out for e-signing.
            <br />2. Visit the <a href="https://www.onespan.com/support/esignature/support-center">OneSpan Sign Support Center</a> to explore features to enhance the way you use OneSpan Sign
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.activate

This template — also known as the invitation email — invites recipients to review or sign a package.

If a package is configured to use in-order signing, only the first signer will receive an invitation when the package is initially sent. The second and following signers will receive an invitation email when the previous signer has completed their part of the process.

What follows is the default email.activate template used by OneSpan Sign.

Subject

$PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to"$PACKAGE_NAME;"

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to
            &quot;$PACKAGE_NAME;&quot;.
            <br />
            <br />
            Please review and complete  &quot;$PACKAGE_NAME;&quot;.
            <br />
            <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="200" height="40" bgcolor="#0C7788"
                     style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                        style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">GO TO DOCUMENTS</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br />
            <br />
            <pre>
					$PACKAGE_MESSAGE;
					</pre>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$EXPIRY_DATE;	Expiry date specified for the transaction
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package’s name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.activate.ipen

This template — also known as the invitation email — invites recipients to review or sign an in-person transaction.

When a Signer is invited to a in-person Notarized transaction the email the Signer receives will allow them to review the documents in the transaction, but not begin the signing process. Signing can only take place in the presence of the notary.

What follows is the default email.activate.ipen template used by OneSpan Sign.

Subject

$PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to"$PACKAGE_NAME;"

Body

<html>
   <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            $NOTARY_FULL_NAME; has invited you to an in person session where you will be able to sign documents for &quot;$PACKAGE_NAME;&quot;.
            Before you meet with $NOTARY_FULL_NAME;, please <a href="$LINK_URL;">review the documents</a>
            <br />
            <br />
            <pre>
						$PACKAGE_MESSAGE;
						</pre>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$LINK_URL;	URL of the package (in OneSpan Sign)
$NOTARY_FULL_NAME;	Full name of the notary who will run the signing session.
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package’s name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$RECIPIENT_NAME;	Recipient's name

email.activate.virtual.room

This template invites recipients to review or sign a transaction during a Virtual Room meeting.

What follows is the default email.activate.virtual.room template used by OneSpan Sign.

Subject

$PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to"$PACKAGE_NAME;"

Body

<html>
  <body>
    <div style="$EMAIL_STYLE;font-family:Montserrat,Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">Hi $RECIPIENT_NAME;,
    <br />
    <div dir="ltr" align="left">$PACKAGE_OWNER_NAME; has invited you to an event where you’ll be able to sign documents for "$PACKAGE_NAME;".
    <br />
    <br />
    <table cellspacing="0" cellpadding="0">
      <tr>
        <td align="middle" style="width:55px;">&#128197;</td>
        <td>
          <span style="color:#8F8F8F;font-size:10px;line-height:18px;padding-right:35px;">DATE</span>
          <br />
          <span style="font-size:14px;line-height:20px;">$VIRTUAL_ROOM_START_DATE;</span>
        </td>
      </tr>
      <tr>
        <td align="middle" style="color:#696969">&#128343;</td>
        <td>
          <span style="color:#8F8F8F;font-size:10px;line-height:18px;padding-right:35px;">TIME</span>
          <br />
          <span style="font-size:14px;line-height:20px;">$VIRTUAL_ROOM_START_TIME;</span>
        </td>
      </tr>
      <tr>
        <td align="middle">&#x1f517;</td>
        <td>
          <span style="color:#8F8F8F;font-size:10px;line-height:18px;padding-right:35px;">EVENT URL</span>
          <br />
          <div align="center" width="200" height="40" bgcolor="#5900C3" style="background-color:#5900c3;-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
            <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF" style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
              <span style="color:#FFFFFF">GO TO EVENT</span>
            </a>
          </div>
        </td>
      </tr>
    </table>
  <br />
    <pre>
$PACKAGE_MESSAGE;
</pre>
    <br />Thank you,
    <br />The OneSpan Team</div></div>
  </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$EXPIRY_DATE;	Expiry date specified for the transaction
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package’s name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number
$VIRTUAL_ROOM_START_DATE;	The start date of the Virtual Room meeting, as specified in the transaction
$VIRTUAL_ROOM_START_TIME;	The start time of the Virtual Room meeting, as specified in the transaction

Variable	Definition
$EMAIL_STYLE;
$PACKAGE_OWNER_NAME;	Package Owner's name
$PACKAGE_NAME;	Package's name
$CONNECTOR_NAME;;	Name of the archiving service
$LINK_URL;	URL of the package (in OneSpan Sign)

Variable	Definition
$EMAIL_STYLE;
$PACKAGE_OWNER_NAME;	Package Owner's name
$PACKAGE_NAME;	Package's name
$CONNECTOR_NAME;;	Name of the archiving service
$LINK_URL;	URL of the package (in OneSpan Sign)

Variable	Definition
$EMAIL_STYLE;
$ACCOUNT_OWNER_NAME;	Account Owner's name
$CONNECTOR_NAME;	Name of the archiving service
$CONNECTOR_BODY;;	Text for the body of the email message

Variable	Definition
$EMAIL_STYLE;
$PACKAGE_OWNER_NAME;	Package Owner's name
$PACKAGE_NAME;	Package's name
$CONNECTOR_NAME;	Name of the archiving service
$LINK_URL;	URL of the package (in OneSpan Sign)

Variable	Definition
$EMAIL_STYLE;
$PACKAGE_OWNER_NAME;	Package Owner's name
$PACKAGE_NAME;	Package's name
$CONNECTOR_NAME;;	Name of the archiving service
$LINK_URL;	URL of the package (in OneSpan Sign)

email.attachment.rejected

This template sends an email to a signer who uploaded a document attachment that was subsequently rejected by the Package Owner. The owner can explain to the signer why the attachment was rejected.

What follows is the default email.attachment.rejected template used by OneSpan Sign.

Subject

The attachment uploaded to "$PACKAGE_NAME;" was rejected

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            The attachment &quot;$DYNAMIC_TOKEN_1;&quot; uploaded to  &quot;$PACKAGE_NAME;&quot;,
            has been rejected by $PACKAGE_OWNER_NAME; because:
            <br/>
            <br/>  &quot;$DYNAMIC_TOKEN_2;&quot;
            <br />
            <br />Please update &quot;$PACKAGE_NAME;&quot; with the required attachment.
            <br />
            <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="200" height="40" bgcolor="#0C7788"
                     style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                        style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">UPDATE ATTACHMENT</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$DYNAMIC_TOKEN_1;	The filename of the document attachment
$DYNAMIC_TOKEN_2;	The reason entered by the Package Owner for rejecting the attachment
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package's name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.attachment.uploaded

This template sends an email to the Package Owner to inform them that a signer has uploaded an attachment to the package.

The email is only sent if the transaction has been marked as needing to be reviewed before completion.

The following is the default mail.attachment.uploaded template used by OneSpan Sign.

Subject

Attachment uploaded to "$PACKAGE_NAME;"

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            The attachment "$DYNAMIC_TOKEN_1;" has been uploaded to the transaction "$PACKAGE_NAME;" by recipient "$DYNAMIC_TOKEN_2;" and is ready for review.
            <br />
            <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="200" height="40" bgcolor="#0C7788" style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF" style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">GO TO DOCUMENTS</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br />
            If you experience any issues, please call us toll free at $SUPPORT_PHONE_NUMBER;.
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$DYNAMIC_TOKEN_1;	The sender's name for the uploaded document
$DYNAMIC_TOKEN_2;	Full name of the signer who uploaded the document
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_NAME;	Package’s name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.blacklisted

This template sends an email to the Package Owner to inform them that a package signer has been blocked by OneSpan Sign. This occurs when messages sent to that signer's email address have bounced repeatedly.

What follows is the default email.blacklisted template used by OneSpan Sign.

Subject

Recipient email blocked for "$PACKAGE_NAME;".

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi, $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            The email address you used (&quot;$FAILED_RECIPIENT_EMAIL;&quot;) with &quot;$PACKAGE_NAME;&quot; has been blocked due to multiple delivery failures.
            <br />
            <br />Please validate this email and contact the OneSpan Support Team at $SUPPORT_PHONE_NUMBER;  if you wish to unblock it.
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FAILED_RECIPIENT_EMAIL;	Email address of the recipient who was blocked
$FAILED_RECIPIENT_NAME;	Name of the recipient who was blocked
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.bounced

This template sends an email notification when an email sent to a signer was unable to reach its destination because the signer's email address was invalid. By default, the email is sent to the Package Owner.

While email services must be configured via a generic SMTP server or Amazon SES, only the latter offers bounce-back functionality.

What follows is the default email.bounced template used by OneSpan Sign.

Subject

Mail delivery failed - we could not deliver the "$PACKAGE_NAME;" to $FAILED_RECIPIENT_NAME; at $FAILED_RECIPIENT_EMAIL;

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            We could not deliver &quot;$PACKAGE_NAME;&quot; to  &quot;$FAILED_RECIPIENT_EMAIL;&quot; .
            <br> Server response: "$DYNAMIC_TOKEN_1;" </br>
            <br />
            <br />Please log into your OneSpan Sign account and verify the email address. You may also want to reach out to your recipient to confirm the email address.
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$DYNAMIC_TOKEN_1;	The diagnostic code from the bounce notification
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FAILED_RECIPIENT_EMAIL;	Email address of the recipient whose email was not delivered
$FAILED_RECIPIENT_NAME;	Name of the recipient whose email was not delivered
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$PACKAGE_NAME;	Package's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.bulk.send.completed

This template sends an email to the Package Owner once the system has completed sending all packages for signing via a Bulk Send operation. If there are errors for particular transactions, they are listed in a CSV file attached to the email.

What follows is the default email.bulk.send.completed template used by OneSpan Sign.

Subject

Bulk Send for "$PACKAGE_NAME; - $DYNAMIC_TOKEN_1;" is complete

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $PACKAGE_OWNER_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            &quot;$PACKAGE_NAME;&quot; was successfully sent using Bulk Send.
            <br />$DYNAMIC_TOKEN_2;
            <br />
            <br />You can view the template you used to Bulk Send &quot;$PACKAGE_NAME;&quot; from the link below.
            <br /> <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="200" height="40" bgcolor="#0C7788"
                     style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                        style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">GO TO TEMPLATE</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$DYNAMIC_TOKEN_1;	The date when the Bulk Send batch was created
$DYNAMIC_TOKEN_2;	A message indicating that the Bulk Send was successful, or that a CSV file is attached
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_NAME;	The name of the template used for the Bulk Send
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.callbackFailure

This template sends email when OneSpan Sign fails to communicate with the Callback Server.

What follows is the default email.callbackFailure template used by OneSpan Sign.

Subject

OneSpan Sign Callback failed

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br/> <br/>
         <div dir="ltr" align="left"> Failed to communicate with the callback server.<br/><br/>
            URL: $CALLBACK_URL;
            <br/>
            Payload: $CALLBACK_PAYLOAD;
            <br/>
            Reason(s): $CALLBACK_FAILURE_REASON;
            <br/>
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$CALLBACK_FAILURE_REASON;	The exception generated by the callback attempt
$CALLBACK_PAYLOAD;	The JSON message in the callback
$CALLBACK_URL;	The URL to which the callback was sent
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

Variable	Definition
$DYNAMIC_TOKEN_1;	The diagnostic code from the bounce notification
$EMAIL_STYLE;
$FAILED_RECIPIENT_EMAIL;	Email address of the recipient whose email was not delivered
$FAILED_RECIPIENT_NAME;	Name of the recipient whose email was not delivered
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$PACKAGE_NAME;	Package's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.complete

This template sends an email to all signers once all signers have completed the signing process.

What follows is the default email.complete template used by OneSpan Sign.

Subject

Signing completed - the documents from "$PACKAGE_NAME;" are available for download.

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            Everyone has signed &quot;$PACKAGE_NAME;&quot;.
            <br />
            <br />You can securely download the completed documents here:
            <br /> <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="110%" height="40" bgcolor="#0C7788"
                     style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                        style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">VIEW COMPLETED DOCUMENTS</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br />Please make sure you download and keep the documents for your records. These documents will no longer be accessible when $PACKAGE_OWNER_NAME; archives &quot;$PACKAGE_NAME;&quot;.
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$COMPLETION_DATE;	Date on which the transaction was completed
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package's name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.decline

This template sends an email to the Package Owner after a signer declines to sign a package.

What follows is the default email.decline template used by OneSpan Sign.

Subject

"$PACKAGE_NAME;" was declined by $DYNAMIC_TOKEN_1

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $PACKAGE_OWNER_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            &quot;$PACKAGE_NAME;&quot;, has been declined by $DYNAMIC_TOKEN_1; for the following reason:
            <br />  &quot;$DYNAMIC_TOKEN_2;&quot;
            <br />
            <br />You may  want to re-send &quot;$PACKAGE_NAME;&quot; or reach out to your recipient to complete the document.
            <br />
            <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="200" height="40" bgcolor="#0C7788"
                     style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                        style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">GO TO DOCUMENTS</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$DYNAMIC_TOKEN_1;	The email of the signer who declined to sign the package
$DYNAMIC_TOKEN_2;	The reason for declining entered by the signer
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package's name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.delegation.activate

This template sends an email to a Sender to notify them that another Sender has designated them to be a "delegate", thereby authorizing them to manage transactions on behalf of the "delegator".

What follows is the default email.delegation.activate template used by OneSpan Sign.

Subject

$DELEGATOR_NAME; has assigned you as delegate

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            You received this email because $DELEGATOR_NAME; $DELEGATOR_EMAIL; has designated you as their “delegate”. This means that you can now manage transactions on their behalf.
            <br />
            <br />
            To manage your role as a delegate, log in to <a href="$FRONTEND_URL;">Your Account</a> and click manage delegation.
            <br />
            <br />
            Thank you,
            <br>
            The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$DELEGATOR_EMAIL;	Email address of the delegator
$DELEGATOR_NAME;	Name of the delegator
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$EXPIRY_DATE;	Date when the delegation expires
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Name of the delegate
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.evidence.summary

This template sends an email to the Package Owner if they requested an Electronic Evidence Summary for a package. The summary is attached to the email.

Evidence Summary documents are highly customizable. You can: (1) customize the logo image; (2) customize the text of every label (title, footer, section titles, and fields); (3) customize the Evidence Summary’s filename; (4) hide/show any of the following elements: logo, title, footer; (5) hide/show any of the following sections: Transaction, Sender, Document, Recipients, Audit Trail. To learn more, contact our Support Team.

What follows is the default email.evidence.summary template used by OneSpan Sign

Subject

Electronic Evidence Summary is available for "$PACKAGE_NAME;"

Body

<html>
           <body>
              <div style="$EMAIL_STYLE;">
                 Hi $RECIPIENT_NAME;,
                 <br />
                 <br />
                 <div dir="ltr" align="left">Signing is completed for &quot;$PACKAGE_NAME;&quot;.
                    <br />
                    <br />Please find the Electronic Evidence Summary attached to this email.
                    <br />
              <br />
              <table cellspacing="0" cellpadding="0">
                 <tr>
                    <td align="center" width="270" height="40" bgcolor="#0C7788"
                       style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                       <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                          style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                       <span style="color:#FFFFFF">VIEW COMPLETED DOCUMENTS</span>
                       </a>
                    </td>
                 </tr>
              </table>
                    <br />Thank you,
                    <br />The OneSpan Team
                 </div>
              </div>
           </body>
        </html>

Variables

Variable	Definition
$COMPLETION_DATE;	Date on which the transaction was completed
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$PACKAGE_NAME;	Package's name
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.expire

This template sends an email to the Package Owner when their package expires.

What follows is the default email.expire template used by OneSpan Sign.

Subject

"$PACKAGE_NAME;" has expired

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">&quot;$PACKAGE_NAME;&quot; has expired.
            <br />
            <br />&quot;$PACKAGE_NAME;&quot; has been deactivated and returned to your drafts folder.
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$PACKAGE_NAME;	Package's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.expire.warning

This template sends email to signers five days before a package's expiry date if they have not yet finished signing. Note: (1) the interval of five days cannot be changed; (2) if a Sender configures the expiry date to be less than five days after the package is created, this email will never be sent.

What follows is the default email.expire.warning template used by OneSpan Sign.

Subject

"$PACKAGE_NAME;" is about to expire

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;, <br/> <br/>
         <div dir="ltr" align="left">
            &quot;$PACKAGE_NAME;&quot; is about to expire.
            <br/><br/>
            On $DYNAMIC_TOKEN_1; GMT &quot;$PACKAGE_NAME;&quot; will be deactivated.
            <br/><br/>
            Please review and sign the documents.
            <br/><br/>
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="200" height="40" bgcolor="#0C7788"
                     style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                        style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">GO TO DOCUMENTS</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$DYNAMIC_TOKEN_1;	Date the package is set to expire
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package’s name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient’s name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.forgot.password

This template sends an email to a user who has forgotten or lost their account password.

What follows is the default email.forgot.password template used by OneSpan Sign.

Subject

Reset your password

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">You are receiving this email because a request was made to reset the password for your OneSpan Sign account.
            <br />
            <br />If you did not ask to reset your password, then you can ignore this email and your password will not be changed.
            <br />
            <br />
            The link below can only be used once, so please be prepared to set your password.
            <br />
            <br />
            <a href="$LINK_URL;" >RESET YOUR PASSWORD</a>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	Link to the password reset URL
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.kba.failure

This template sends an email to the Package Owner when a signer fails in their attempt to authenticate themselves through KBA (Knowledge Based Authentication).

What follows is the default email.kba.failure template used by OneSpan Sign.

Subject

$PREVIOUS_SIGNER_NAME; failed authentication to access "$PACKAGE_NAME;".

Body

<html>
    <head>
        <meta name="generator" content="HTML Tidy for HTML5 (experimental) for Windows https://github.com/w3c/tidy-html5/tree/c63cc39" />
        <title></title>
    </head>
    <body>
        <div style="$EMAIL_STYLE;">
            Hi $PACKAGE_OWNER_NAME;,
            <br />
            <br />
            <div dir="ltr" align="left">
                The knowledge-based authentication has failed for $PREVIOUS_SIGNER_NAME;, and they were not be able to access &quot;$PACKAGE_NAME;&quot;.
                <br />
                <br />
                Reason: $KBA_FAILURE_REASON;
                <br />
                <br />
                <table cellspacing="0" cellpadding="0">
                    <tr>
                        <td align="center" width="270" height="40" bgcolor="#0C7788" style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                            <a
                                href="$LINK_URL;"
                                link="#FFFFFF"
                                vlink="#FFFFFF"
                                alink="#FFFFFF"
                                style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;"
                            >
                                <span style="color:#ffffff;">REVIEW TRANSACTION</span>
                            </a>
                        </td>
                    </tr>
                </table>
                <br />
                Thank you, <br />
                The OneSpan Team
            </div>
        </div>
    </body>
</html>>

Variables

Variable	Definition
$DYNAMIC_TOKEN1;	Name of the signer who failed to be authenticated
$DYNAMIC_TOKEN2;	Email address of the signer who failed to be authenticated
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$KBA_FAILURE_REASON;	The reason the authentication was not accepted. Possible values include: - Failed authentication - The recipient failed to answer knowledge-based authentication questions correctly. Please review the sent transaction and choose another type of authentication for the recipient or create and send a new transaction with knowledge-based authentication. - Thin File - The provider does not have enough information on the recipient to generate questions. Please review the sent transaction and choose another type of authentication for the recipient. - Recipient not found - The recipient was not found in the provider database. Please review the sent transaction and update the recipient information or choose another type of authentication.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_NAME;	Package's name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.lock.signer

This template sends an email to the Package Owner when a signer has been locked out due to too many failed authentication attempts.

What follows is the default email.lock.signer template used by OneSpan Sign.

Subject

"$DYNAMIC_TOKEN_1; ($DYNAMIC_TOKEN_2;)" has been locked due to many failed authentication attempts

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $PACKAGE_OWNER_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            &quot;$DYNAMIC_TOKEN_1; ($DYNAMIC_TOKEN_2;)&quot;  has been locked out due to too many failed authentication attempts.
            <br />  <br />
            You may want to reach out to &quot;$DYNAMIC_TOKEN_1; ($DYNAMIC_TOKEN_2;)&quot; to confirm their email address and re-send the document.
            <br />
            <br />You can also log into your OneSpan Sign account, view the transaction, then click the 'Unlock' icon next to the recipient's name in the 'Recipients' section.
            <br />  <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="200" height="40" bgcolor="#0C7788"
                     style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                        style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">GO TO DOCUMENTS</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$DYNAMIC_TOKEN_1;	Full name of the signer who has been locked out due to too many failed authentication attempts
$DYNAMIC_TOKEN_2;	Email address of the signer who failed to be authenticated
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_NAME;	Package's name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.login.lockout

This template sends an email to a sender who has been locked out of their account due to too many failed login attempts.

What follows is the default email.login.lockout template used by OneSpan Sign.

Subject

Password reset after failed login attempts

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Dear $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">Your account has been locked due to repeated failed login attempts.
            <br />
            <br />If you did not try to login to your account or ask for your password to be reset, please contact the OneSpan Support Team immediately at $SUPPORT_PHONE_NUMBER;
            <br />
            <br />Please click the link below to reset your password. The link below can only be used once, so please be prepared to set your password.
            <br />
            <br />
            <a href="$LINK_URL;">RESET YOUR PASSWORD</a>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	Link to the password reset URL
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.notify

This template re-sends an email invitation to review or sign a package after a sender manually resends the signing invitation (either through the sender UI, or through an API).

What follows is the default email.notify template used by OneSpan Sign.

Subject

$PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to "$PACKAGE_NAME;".

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to
            &quot;$PACKAGE_NAME;&quot;.
            <br />   <br />
            Please review and complete  &quot;$PACKAGE_NAME;&quot;.
            <br />   <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="200" height="40" bgcolor="#0C7788"
                     style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                        style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">GO TO DOCUMENTS</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br />
            <pre>
					$PACKAGE_MESSAGE;
					</pre>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$EXPIRY_DATE;	Expiry date specified for the transaction
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package's name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.notify.mobile

This template sends a signer an email with a link that can be used to capture their signature on a mobile device.

What follows is the default email.notify.mobile template used by OneSpan Sign.

Subject

You are requested to e-sign "$PACKAGE_NAME;" with your mobile device

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            You are requested to e-sign the &quot;$PACKAGE_NAME;&quot; with your mobile device.
            <br />
            <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="200" height="40" bgcolor="#0C7788"
                     style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                        style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">GO TO DOCUMENTS</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br />   <br />
            <pre>
					$PACKAGE_MESSAGE;
					</pre>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$EXPIRY_DATE;	Expiry date specified for the package
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package's name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.notify.virtual.room

This template re-sends an email invitation to review or sign a transaction during a Virtual Room meeting.

What follows is the default email.notify.virtual.room template used by OneSpan Sign.

Subject

$PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to"$PACKAGE_NAME;"

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;font-family:Montserrat,Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
         Hi $RECIPIENT_NAME;,
         <br />
         <div dir="ltr" align="left">
            $PACKAGE_OWNER_NAME; has invited you to an event where you’ll be able to sign documents for "$PACKAGE_NAME;".
            <br />
            <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="middle" style="width:55px;">&#128197;</td>
                  <td>
                     <span style="color:#8F8F8F;font-size:10px;line-height:18px;padding-right:35px;">DATE</span>
                     <br />
                     <span style="font-size:14px;line-height:20px;">$VIRTUAL_ROOM_START_DATE;</span>
                  </td>
               </tr>
               <tr>
                  <td align="middle" style="color:#696969">&#128343;</td>
                  <td>
                     <span style="color:#8F8F8F;font-size:10px;line-height:18px;padding-right:35px;">TIME</span>
                     <br />
                     <span style="font-size:14px;line-height:20px;">$VIRTUAL_ROOM_START_TIME;</span>
                  </td>
               </tr>
               <tr>
                  <td align="middle">&#x1f517;</td>
                  <td>
                     <span style="color:#8F8F8F;font-size:10px;line-height:18px;padding-right:35px;">EVENT URL</span>
                     <br />
                     <div align="center" width="200" height="40" bgcolor="#5900C3" style="background-color:#5900c3;-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                        <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF" style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                        <span style="color:#FFFFFF">GO TO EVENT</span>
                        </a>
                     </div>
                  </td>
               </tr>
            </table>
            <br />
            <pre>
$PACKAGE_MESSAGE;
</pre>
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$EXPIRY_DATE;	Expiry date specified for the transaction
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package’s name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number
$VIRTUAL_ROOM_START_DATE;	The start date of the Virtual Room meeting, as specified in the transaction
$VIRTUAL_ROOM_START_TIME;	The start time of the Virtual Room meeting, as specified in the transaction

email.oauthFailure

This template sends an email to a sender when they fail in their attempt to authenticate themselves through OAuth.

OneSpan Sign does not have a default template for email.oauthFailure.

Subject

OneSpan Sign OAuth failed.

Variables

Variable	Definition
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$RECIPIENT_EMAIL;	Email address of the sender who failed to authenticate themselves through OAuth
$RECIPIENT_NAME;	Name of the sender who failed to authenticate themselves through OAuth

email.ofac.event

This template sends an email to a Package Owner, notifying them that a signer from an OFAC-blacklisted country has tried to sign their package.

What follows is the default email.ofac.event template used by OneSpan Sign.

Subject

An attempt to access "$PACKAGE_NAME;" from an OFAC blacklisted country was detected

Body

<html>
   <head>
      <meta name="generator"
         content="HTML Tidy for HTML5 (experimental) for Windows https://github.com/w3c/tidy-html5/tree/c63cc39" />
      <title></title>
   </head>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            An attempt was made by $DYNAMIC_TOKEN_1; to access $PACKAGE_NAME; from $DYNAMIC_TOKEN_2;.
            <br />
            <br />This event has been recorded and will be available in the Electronic Evidence Summary for $PACKAGE_NAME;
            <br />
            <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="200" height="40" bgcolor="#0C7788"
                     style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                        style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">GO TO DOCUMENTS</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$DYNAMIC_TOKEN_1;	Name and email address of the signer who tried to sign the package from an OFAC-blacklisted country
$DYNAMIC_TOKEN_2;	IP address from which the attempt to sign was made
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_NAME;	Package's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.ooto (Out of the Office)

This template sends an email to the Package Owner, notifying them that an email sent to a signer didn’t reach its intended recipient. This could occur when:

An email out-of-office response has been set by the recipient
The email server cannot be reached, or an incorrect domain has been entered
The email has been blocked by a spam filter

What follows is the default email.ooto template used by OneSpan Sign.

Subject

Delivery of "$PACKAGE_NAME;" to $FAILED_RECIPIENT_NAME; at $FAILED_RECIPIENT_EMAIL;. resulted in an automated reply

Body

<html>
   <head>
      <meta name="generator"
         content="HTML Tidy for HTML5 (experimental) for Windows https://github.com/w3c/tidy-html5/tree/c63cc39" />
      <title></title>
   </head>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            We tried delivering &quot; $PACKAGE_NAME;&quot;  to &quot;$FAILED_RECIPIENT_EMAIL;&quot; but received an automated reply.
            <br />
            <br />You may want to reach out to your recipient to notify them about this email.
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$DYNAMIC_TOKEN_1;	The diagnostic code from the bounce notification
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FAILED_RECIPIENT_EMAIL;	Email address of the recipient whose email was not delivered
$FAILED_RECIPIENT_NAME;	Name of the recipient whose email was not delivered
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$PACKAGE_NAME;	Package's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

Variable	Definition
$DYNAMIC_TOKEN_1;	Email of the signer who opted out of signing the package electronically
$DYNAMIC_TOKEN_2;	The reason for opting out entered by the signer
$EMAIL_STYLE;
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package's name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.password.expiry.warning

This template sends an email to a user to remind them that their password will soon expire. To avoid being locked out of their account, the user must soon change their password.

What follows is the default email.password.expiry.warning template used by OneSpan Sign.

Subject

REMINDER: Your password expires in $DAYS_TO_EXPIRE; days

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
      Hi $RECIPIENT_NAME;,
      <br />
      <br />
      <div dir="ltr" align="left">
      This is a reminder that your OneSpan password expires in $DAYS; days.
      <br /><br />
      You can change your password through your OneSpan account or by clicking the Reset Password button below.
      <br /><br />
      <table cellspacing="0" cellpadding="0">
         <tr>
            <td align="center" width="200" height="40" bgcolor="#008292"
               style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
               <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                  style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
               <span style="color:#FFFFFF">RESET PASSWORD</span>
               </a>
            </td>
         </tr>
      </table>
      <br />Thank you,
      <br />The OneSpan Team
   </body>
</html>

Variables

Variable	Definition
$DAYS_TO_EXPIRE;	The number of days until the transaction expires
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL	URL of the package (in OneSpan Sign)
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.plan.purchase

This template sends an email to a new Account Owner to give them details of their purchase order, plus some reference information.

What follows is the default email.plan.purchase template used by OneSpan Sign.

Subject

Thanks for being a OneSpan Sign customer

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,         <br/>         <br/>         Welcome to OneSpan Sign!<br/>         <br/>         Your order was successfully processed – please see details below:
         <p>          $SYSTEM_MESSAGE;          </p>
         <br/>        <br/>With your Professional Plan, you can start using e-signatures in minutes. You can create templates to get your frequently used documents out for signature even faster. What's more, as a OneSpan Sign customer, you get access to our mobile app for FREE, allowing you to send and sign documents on the go from your <a href="https://apps.apple.com/ca/app/onespan-sign-esign-docs-now/id780714083">iOS</a> and <a href="https://play.google.com/store/apps/details?id=com.esignlive.android&hl=en_CA">Android</a> devices.<br/>        <br/>    Did you know you could also add e-signing capability to popular business applications like Salesforce or Box? With the Professional Plan, you can access these pre-built connectors for FREE so you can send and e-sign documents without ever leaving these business applications. <a href="https://www.onespan.com/products/partner-integration">Learn more about our pre-built e-signature connectors.</a>      <br/>        <br/>        <br/>       Ready to get started with OneSpan Sign? Visit our <a href="https://www.onespan.com/support-center">Support Center</a> to access video tutorials, FAQs and step-by-step instructions to help you get up and running with OneSpan Sign in minutes.<br/> <br/>   You can also reach our friendly OneSpan Support Team at $SUPPORT_PHONE_NUMBER; with any questions or assistance. <br/> <br/> Thank you for choosing OneSpan Sign.  <br/> <br/>The OneSpan Team <br/>
         $SUPPORT_PHONE_NUMBER; <br/>
         <a href="https://www.onespan.com">https://www.onespan.com</a>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number
$SYSTEM_MESSAGE;	The order summary. It lists the new plan, the effective date, the subscription term, the number of users, the credit card (masked), the confirmation number, and the charged amount.

email.ready.to.complete

This template sends an email to a Package Owner when all documents have been signed, and a package is ready to be marked as Complete.

What follows is the default email.ready.to.complete template used by OneSpan Sign.

Subject

Everyone has signed "$PACKAGE_NAME;"

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $PACKAGE_OWNER_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            &quot;$PACKAGE_NAME;&quot;, has been signed by all recipients and is ready to be completed.
            <br /><br />
            Please login to your OneSpan Sign account to complete the transaction.
            <br /><br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="200" height="40" bgcolor="#0C7788"
                     style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                        style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">Go to Transaction</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package's name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.reassign.newSigner

This template sends an email to a new signer, notifying them that they have been reassigned the role of another signer in a package.

What follows is the default email.reassign.newSigner template used by OneSpan Sign.

Subject

$PREVIOUS_SIGNER_NAME; ($PREVIOUS_SIGNER_EMAIL;) has delegated signing responsibilities to you for"$PACKAGE_NAME;"

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            You have been assigned delegated signing responsibilities for &quot;$PACKAGE_NAME;&quot;.
            <br />
            <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="200" height="40" bgcolor="#0C7788"
                     style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                        style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">
                     GO TO DOCUMENTS</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br />
            <br />
            <pre>
					$PACKAGE_MESSAGE;
					</pre>
            <br />
            <br />
            If you have any questions, please contact $PACKAGE_OWNER_NAME; at $PACKAGE_OWNER_EMAIL; for more information about the documents that require your signature.
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$EXPIRY_DATE;	Expiry date specified for the transaction
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$NEW_SIGNER_EMAIL;	Email address of the original recipient of the package
$NEW_SIGNER_NAME;	Name of the original recipient of the package
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package’s name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$PREVIOUS_SIGNER_EMAIL;	Email address of the person who delegated signing
$PREVIOUS_SIGNER_NAME;	Name of the person who delegated signing
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address.
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.reassign.sender

This template sends an email to a Package Owner, notifying them that one of the signers has reassigned their role in the package to another signer.

What follows is the default email.reassign.sender template used by OneSpan Sign.

Subject

$PREVIOUS_SIGNER_NAME; ($PREVIOUS_SIGNER_EMAIL;) has reassigned signing responsibilities for "$PACKAGE_NAME;"

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">$PREVIOUS_SIGNER_NAME; ($PREVIOUS_SIGNER_EMAIL;) has reassigned signing responsibilities for &quot;$PACKAGE_NAME;&quot; to $NEW_SIGNER_NAME;($NEW_SIGNER_EMAIL;).
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$EXPIRY_DATE;	Expiry date specified for the transaction
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package’s name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$PREVIOUS_SIGNER_EMAIL;	Email address of the person who delegated signing
$PREVIOUS_SIGNER_NAME;	Name of the person who delegated signing
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.recordings.composition.failed

This template sends an email to a Package Owner, notifying them that the video composition for a Virtual Room transaction has failed.

What follows is the default email.recordings.composition.failed template used by OneSpan Sign.

Subject

Creation of recordings for $PACKAGE_NAME; failed

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
      Hi $PACKAGE_OWNER_NAME;,
      <br />
      <br />
      <div dir="ltr" align="left">
      There was en error when creating video recording for Virtual Room for &quot;$PACKAGE_NAME;&quot;.
      <br /><br />
      <table cellspacing="0" cellpadding="0">
         <tr>
            <td align="center" width="270" height="40" bgcolor="#0C7788"
               style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
               <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                  style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
               <span style="color:#FFFFFF">GO TO PACKAGE</span>
               </a>
            </td>
         </tr>
      </table>
      <br />Thank you,
      <br />The OneSpan Team
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$PACKAGE_NAME;	Package’s name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name

email.recordings.deletion.reminder

This template sends an email to a Package Owner, reminding them to download video composition for a Virtual Room transaction. By default, video recordings are deleted after seven days.

What follows is the default email.recordings.deletion.reminder template used by OneSpan Sign.

Subject

Don't forget to download your recording.

Body

<html>
  <body>
     <div style="$EMAIL_STYLE;">
     Hi $PACKAGE_OWNER_NAME;,
     <br />
     <br />
     <div dir="ltr" align="left">
     Don't forget to download your recording for &quot;$PACKAGE_NAME;&quot; session. <br />Please note that it will be permanently <b>deleted from our servers in $DYNAMIC_TOKEN_1; days.</b> After this period, you will no longer be able to access the recording.
     <br /><br />
     <table cellspacing="0" cellpadding="0">
        <tr>
           <td align="center" width="270" height="40" bgcolor="#0C7788"
              style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
              <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                 style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
              <span style="color:#FFFFFF">GO TO RECORDINGS</span>
              </a>
           </td>
        </tr>
     </table>
     <br />Thank you,
     <br />The OneSpan Team
  </body>
 </html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$PACKAGE_NAME;	Package’s name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$DYNAMIC_TOKEN_1;	The number of days left before a video recording of a Virtual Room transaction is deleted. By default, video recordings are deleted after seven days.
$LINK_URL	The URL address of the video recording.

email.recordings.ready.download

This template sends an email to a Package Owner, informing them that a video composition for a Virtual Room transaction has been created and is ready for download.

What follows is the default email.recordings.ready.download template used by OneSpan Sign.

Subject

Recordings ready to download for ($PACKAGE_NAME;)

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
      Hi $PACKAGE_OWNER_NAME;,
      <br />
      <br />
      <div dir="ltr" align="left">
      Virtual Room recordings are ready to download for &quot;$PACKAGE_NAME;&quot;.
      <br /><br />
      <table cellspacing="0" cellpadding="0">
         <tr>
            <td align="center" width="270" height="40" bgcolor="#0C7788"
               style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
               <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                  style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
               <span style="color:#FFFFFF">GO TO RECORDINGS</span>
               </a>
            </td>
         </tr>
      </table>
      <br />Thank you,
      <br />The OneSpan Team
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$PACKAGE_NAME;	Package’s name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$DYNAMIC_TOKEN_1;	The number of days left before a video recording of a Virtual Room transaction is deleted. By default, video recordings are deleted after seven days.
$LINK_URL	The URL address of the video recording.

email.remind.signer

This template sends an email to remind a signer that they have documents ready to be signed. Reminder emails are sent only if the transaction’s owner configures them to be sent. The owner specifies: (1) when the first reminder will be sent; (2) the number of days between successive reminders; (3) the total number of reminders to be sent. For more, see Managing Transaction Reminders.

What follows is the default email.remind.signer template used by OneSpan Sign.

Subject

REMINDER: $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to "$PACKAGE_NAME;".

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to
            &quot;$PACKAGE_NAME;&quot;.
            <br /> <br />
            Please review and complete &quot;$PACKAGE_NAME;&quot;.     <br /> <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="200" height="40" bgcolor="#0C7788"
                     style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                        style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">GO TO DOCUMENTS</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br /> <br />
            <pre>
					$PACKAGE_MESSAGE;
					</pre>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$EXPIRY_DATE;	Expiry date specified for the transaction
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package’s name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.remind.signer.virtual.room

This template sends an email to remind a signer that they have documents ready to be signed in a Virtual Room meeting.

What follows is the default email.remind.signer.virtual.room template used by OneSpan Sign.

Subject

$PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to"$PACKAGE_NAME;"

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;font-family:Montserrat,Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
         Hi $RECIPIENT_NAME;,
         <br />
         <div dir="ltr" align="left">
            $PACKAGE_OWNER_NAME; has invited you to an event where you’ll be able to sign documents for "$PACKAGE_NAME;".
            <br />
            <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="middle" style="width:55px;">&#128197;</td>
                  <td>
                     <span style="color:#8F8F8F;font-size:10px;line-height:18px;padding-right:35px;">DATE</span>
                     <br />
                     <span style="font-size:14px;line-height:20px;">$VIRTUAL_ROOM_START_DATE;</span>
                  </td>
               </tr>
               <tr>
                  <td align="middle" style="color:#696969">&#128343;</td>
                  <td>
                     <span style="color:#8F8F8F;font-size:10px;line-height:18px;padding-right:35px;">TIME</span>
                     <br />
                     <span style="font-size:14px;line-height:20px;">$VIRTUAL_ROOM_START_TIME;</span>
                  </td>
               </tr>
               <tr>
                  <td align="middle">&#x1f517;</td>
                  <td>
                     <span style="color:#8F8F8F;font-size:10px;line-height:18px;padding-right:35px;">EVENT URL</span>
                     <br />
                     <div align="center" width="200" height="40" bgcolor="#5900C3" style="background-color:#5900c3;-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                        <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF" style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                        <span style="color:#FFFFFF">GO TO EVENT</span>
                        </a>
                     </div>
                  </td>
               </tr>
            </table>
            <br />
            <pre>
$PACKAGE_MESSAGE;
</pre>
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$EXPIRY_DATE;	Expiry date specified for the transaction
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package’s name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number
$VIRTUAL_ROOM_START_DATE;	The start date of the Virtual Room meeting, as specified in the transaction
$VIRTUAL_ROOM_START_TIME;	The start time of the Virtual Room meeting, as specified in the transaction

email.saa.failure

This template sends an email to the sender when there is a failed OSS/IDV transaction. This could occur in situations where a signer fails all attempts available for IDV authentication and, therefore, fails the transaction and is locked out. The sender would then receive an email mentioning that the signer has been locked out, and the reason for the failed IDV authentication.

What follows is the default email.saa.failure template used by OneSpan Sign.

Subject

$PREVIOUS_SIGNER_NAME; $DYNAMIC_TOKEN_2; has been locked due to many failed authentication attempts

Body

<html>
   <head>
      <meta name="generator"
         content="HTML Tidy for HTML5 (experimental) for Windows https://github.com/w3c/tidy-html5/tree/c63cc39" />
      <title></title>
   </head>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $PACKAGE_OWNER_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            $PREVIOUS_SIGNER_NAME; has has been locked out due to many failed ID verification authentication attempts.
            <br />
            <br />Their ID verification failed because:·
            <br />
            <ul>
               <li>$DYNAMIC_TOKEN_1;</li>
            </ul>
            <br />
            <br />You can log into your OneSpan Sign account, view the transaction, then click the 'Unlock' icon next to the recipient's name in the 'Recipients'
            section so that they can try to authenticate themselves again or resend the transaction after making necessary updates in recipient information.
            <br />
            <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="200" height="40" bgcolor="#0C7788"
                     style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                        style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">GO TO DOCUMENTS</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$DYNAMIC_TOKEN_1;	The reason for the IDV authentication failure.
$PACKAGE_NAME;	Package’s name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$PREVIOUS_SIGNER_NAME;	The name of the signer who has been locked out.

email.sender.notify.adhoc

This template sends an email to the sender when a signer makes a request for an adhoc session.

What follows is the default email.sender.notify.adhoc template used by OneSpan Sign.

Subject

Callback Request ($PACKAGE_NAME;)

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br/><br/>
         <div dir="ltr" align="left">
            $DYNAMIC_TOKEN_1; has requested a call back from you for "$PACKAGE_NAME;".
            <br/>
            Here are the customer information you will need:
            <br/><br/>
            <ul>
               <li>
                  <b>Phone number:</b>
                  <br/>
                  $DYNAMIC_TOKEN_2;
               </li>
               <br/>
               <li><b>Preferred time to be called:</b>
                  <br/>
                  $DYNAMIC_TOKEN_3;
               </li>
               <br/>
               <li><b>Customer request:</b>
                  <br/>
                  $DYNAMIC_TOKEN_4;
               </li>
            </ul>
            <br/>
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="140%" height="40" bgcolor="#0C7788" style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF" style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">Open transaction</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br/>
            Thank you,
            <br/>
            The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$RECIPIENT_NAME;	Recipient's name
$DYNAMIC_TOKEN_1;	The person requesting the adhoc session.
$DYNAMIC_TOKEN_2;	The phone number of the person requesting the adhoc session.
$DYNAMIC_TOKEN_3;	The preferred time that the signer would like the adhoc session to take place.
$DYNAMIC_TOKEN_4;	Any additional information entered by the signer.
$PACKAGE_NAME;	Package’s name

email.signer.notify.adhoc

This template sends an email to the signer informing them that the sender has received their request for an adhoc session.

What follows is the default email.signer.notify.adhoc template used by OneSpan Sign.

Subject

Callback Request ($PACKAGE_NAME;)

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br/><br/>
         <div dir="ltr" align="left">
            You have requested a callback from our support team to help you complete your transaction "$PACKAGE_NAME;".
            <br/>
            We will contact you as soon as possible based on the preferences you have provided.
            <br/><br/>
            Here are the details of your request:
            <br/><br/>
            <ul>
               <li>
                  <b>Phone number</b>
                  <br/>
                  $DYNAMIC_TOKEN_1;
               </li>
               <br/>
               <li><b>Preferred time to be called</b>
                  <br/>
                  $DYNAMIC_TOKEN_2;
               </li>
               <br/>
               <li><b>Your request</b>
                  <br/>
                  $DYNAMIC_TOKEN_3;
               </li>
            </ul>
            <br/>
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="140%" height="40" bgcolor="#0C7788" style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF" style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">Open transaction</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br/>
            You will be able to share your screen during the call for a better support. Please have your documents open.
            <br/><br/>
            Thank you,
            <br/>
            The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$RECIPIENT_NAME;	Recipient's name
$DYNAMIC_TOKEN_1;	The person requesting the adhoc session.
$DYNAMIC_TOKEN_2;	The phone number of the person requesting the adhoc session.
$DYNAMIC_TOKEN_3;	The preferred time that the signer would like the adhoc session to take place.
$DYNAMIC_TOKEN_4;	Any additional information entered by the signer.
$PACKAGE_NAME;	Package’s name

email.signup

This template sends an email to the owner of a new account, notifying them that they have successfully signed up for a Free Trial or Professional Edition SaaS account.

What follows is the default email.signup template used by OneSpan Sign.

Subject

Welcome to OneSpan Sign

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,    <br/>         <br/>
         <div dir="ltr" align="left">
            Welcome to OneSpan Sign! Starting today, you’ll be able to get your documents signed and completed faster than ever without the hassles of paper and ink.        <br/>          <br/>                   Please save this email as it contains important account information.          <br/>          <br/>                   Username: $RECIPIENT_EMAIL;          <br/>          Password: You have already chosen your password when you first opened your account. To reset your password, <a href="$FRONTEND_URL;/forgotpassword">click here</a>.            <br/>          <br/>          Get started with OneSpan Sign in 4 simple steps:
            <ol>
               <li>Login to your account</li>
               <li>Upload documents that require signing</li>
               <li>Add the recipients who need to e-sign the documents</li>
               <li>Drag and drop your signature blocks into the document and send </li>
            </ol>
            <br/>It’s that easy! <br />
            <br />Check out these handy resources to help you get started with OneSpan Sign:
            <br />1. Watch the <a href="https://www.onespan.com/support/esignature/requesting-esignatures"> tutorial video</a> to learn how to get your first transaction out for e-signing.
            <br />2. Visit the <a href=""">OneSpan Sign Support Center</a> for video tutorials, FAQs and step-by-step instructions to help you get up and running with OneSpan Sign in minutes.
            <br/> <br/> Over the next few weeks, we’ll be in touch by email, sending you helpful information so you can get the most out of OneSpan Sign. <br/>          <br/> Have any questions? Reply back to this email or call us toll free at 1-855-MYESIGN.         <br/>          <br/>  The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.transaction.complete

This template sends an email to a transaction's owner to notify them that all signers have completed the signing process.

What follows is the default email.transaction.complete template used by OneSpan Sign.

Subject

Signing is completed for "$PACKAGE_NAME;"

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
      Hi $PACKAGE_OWNER_NAME;,
      <br />
      <br />
      <div dir="ltr" align="left">
      &quot;$PACKAGE_NAME;&quot; has been signed and reviewed by all recipients.
      <br /><br />
      <table cellspacing="0" cellpadding="0">
         <tr>
            <td align="center" width="270" height="40" bgcolor="#0C7788"
               style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
               <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                  style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
               <span style="color:#FFFFFF">VIEW COMPLETED DOCUMENTS</span>
               </a>
            </td>
         </tr>
      </table>
      <br />Thank you,
      <br />The OneSpan Team
   </body>
</html>

Variables

Variable	Definition
$COMPLETION_DATE;	Date on which the transaction was completed
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package's name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

email.unlock.signer

This template sends an email to a signer, notifying them that they have been unlocked.

What follows is the default email.unlock.signer template used by OneSpan Sign.

Subject

Your account has been unlocked

Body

<html>
   <body>
      <div style="$EMAIL_STYLE;">
         Hi $RECIPIENT_NAME;,
         <br />
         <br />
         <div dir="ltr" align="left">
            Your account has been unlocked - you can resume e-signing by accessing the documents from the link below:
            <br />
            <br />
            <table cellspacing="0" cellpadding="0">
               <tr>
                  <td align="center" width="200" height="40" bgcolor="#0C7788"
                     style="-webkit-border-radius:5px;-moz-border-radius:5px;border-radius:5px;color:#ffffff;display:block;">
                     <a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
                        style="font-size:16px;font-weight:bold;font-family:Helvetica, Arial, sans-serif;text-decoration:none;line-height:40px;width:100%;display:inline-block;">
                     <span style="color:#FFFFFF">GO TO DOCUMENTS</span>
                     </a>
                  </td>
               </tr>
            </table>
            <br />
            <br />Thank you,
            <br />The OneSpan Team
         </div>
      </div>
   </body>
</html>

Variables

Variable	Definition
$EMAIL_STYLE;	A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.
$FRONTEND_URL;	Link to the login page of the OneSpan Sign website
$LINK_URL;	URL of the package (in OneSpan Sign)
$PACKAGE_MESSAGE;	Package message, if one is specified
$PACKAGE_NAME;	Package's name
$PACKAGE_OWNER_EMAIL;	Package Owner's email address
$PACKAGE_OWNER_NAME;	Package Owner's name
$RECIPIENT_COMPANY;	The recipient's company
$RECIPIENT_EMAIL;	Recipient's email address
$RECIPIENT_NAME;	Recipient's name
$RECIPIENT_ROLE;	Recipient's role (either signer or reviewer, displayed in the language of the email)
$SUPPORT_EMAIL;	Customer Support's email address
$SUPPORT_PHONE_NUMBER;	Customer Support's phone number

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Possible Email Formats

Table of contents

email.account.invitation
email.activate
email.activate.ipen
email.activate.virtual.room
email.attachment.rejected
email.attachment.uploaded
email.blacklisted
email.bounced
email.bulk.send.completed
email.callbackFailure
email.complete
email.decline
email.delegation.activate
email.evidence.summary
email.expire
email.expire.warning
email.forgot.password
email.kba.failure
email.lock.signer
email.login.lockout
email.notify
email.notify.mobile
email.notify.virtual.room
email.oauthFailure
email.ofac.event
email.ooto (Out of the Office)
email.password.expiry.warning
email.plan.purchase
email.ready.to.complete
email.reassign.newSigner
email.reassign.sender
email.recordings.composition.failed
email.recordings.deletion.reminder
email.recordings.ready.download
email.remind.signer
email.remind.signer.virtual.room
email.saa.failure
email.sender.notify.adhoc
email.signer.notify.adhoc
email.signup
email.transaction.complete
email.unlock.signer