Use Case Scenario: Account Opening

Involved solutions:

• Intelligent Adaptive Authentication

This use case occurs when you create a new user account on the MyHealth Demo website.

About this scenario

This scenario simulates a possible user onboarding workflow. When you create a new user account on the MyHealth Demo website, you need to enter user data in an HTML form. In addition, you can download the OneSpan TID IAA Mobile Demo App and activate a Digipass license on the device for this new user.

During the registration process, Intelligent Adaptive Authentication analyzes the risk factors including the IP address, and the web browser and mobile environments.

Before you begin

• Ensure that you have completed the MyHealth Demo setup steps. See Setting up MyHealth Demo.

• It is recommended that you sign up to gravatar.com so that the MyHealth Demo website can use your Gravatar in this scenario. For more information, see Signing up to gravatar.com.

Walkthrough: Account opening

Account opening

1. On the MyHealth Demo website, click Sign-up to sign up to the demo.

2. Fill in the form. First Name, Last Name, and Email are required fields.

3. Click Next.

4. You will now receive an email with a link to download the OneSpan TID IAA Mobile Demo App. See Downloading the OneSpan TID IAA Mobile Demo App.

5. Scan the Cronto image displayed in your browser window with the OneSpan TID IAA Mobile Demo App to activate the Digipass license.

6. Specify and confirm the PIN to complete the Digipass license activation.

   The PIN cannot consist of sequential numbers.

   The Risk Analytics policy engine determines whether the PIN is allowed as a fallback method in case of no or limited mobile device support of biometric authentication.

Additional considerations

• At any point during the scenario you can start from the beginning by clicking Sign-up.

• The PIN defined for the OneSpan TID IAA Mobile Demo App is known by the device only and not shared with the server.

Next steps

After completing this scenario, you can continue with Use case scenario: Login step-up authentication.