Error Handling in Orchestration (Legacy)

In versions OneSpan Cloud Authentication December Release - 22.R4 and later, this error occurs in the following situations:

1. The user requests an activation password (via the POST /users/register endpoint), enters an expired activation password, and at the same time receives a new requested activation password.

2. The user enters an incorrect activation password but the password checksum passes.

In versions OneSpan Cloud Authentication August Release - 22.R3 and earlier, this is specified as an unknown orchestration error (error code –8000) in the client (mobile) side of the Orchestration SDK.

An assigned authenticator gets unassigned during a remote authentication operation.

In versions OneSpan Cloud Authentication December Release - 22.R4 and later, this error occurs when the following sequence of events takes place:

1. The user requests an activation password (via the POST /users/register endpoint).

2. The user receives the activation password but does not use it as is.

3. The user requests a new password (again via the POST /users/register endpoint).

4. The user enters an old activation password (that is still within the previous grace period).

Push Notification with invalid orchestration command received.

multi-device activation - a user activates a mobile device that uses Orchestration SDK too often.

For a detailed explanation regarding the restriction on the number of assigned authenticators, see New restriction on number of assigned authenticators, but limit on derived authenticator instances removed in the OneSpan Cloud Authentication Release Notes September 2021.

The user is disabled during remote authentication and remote transaction

An invalid user ID is provided during login, remote authentication or remote transaction

multi-device activation - a user activates a mobile device that uses Orchestration SDK too often but no authenticator instances are available.

An invalid authenticator type is provided.