Contact OneSpan Support
- 30 Jan 2025
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Contact OneSpan Support
- Updated on 30 Jan 2025
- 1 Minute to read
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- DarkLight
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When you contact OneSpan Support, collect as much information from Data required by OneSpan Support as possible and send it to OneSpan Support.
Data required by OneSpan Support | ||
Data to provide | Where to find it/source of information | Example |
|---|---|---|
Contract ID |
You can take a screenshot of the OneSpan Customer Portal with this information. | |
App Shielding configuration name |
You can take a screenshot of the OneSpan Customer Portal with this information. | |
Shielding number (if applicable) | On the OneSpan Customer Portal or OneSpan Mobile Portal, go to All Shieldings. | #105721 You can take a screenshot of the OneSpan Customer Portal with this information. |
Description of the issue | From the team experiencing the issue |
|
Device model and OS (if applicable) | In the device settings |
|
App specifics and recent changes | From your PM/dev team |
|
Metadata | From the shield %MTDT% tags |
|
Deobfuscated crash log | From the device or from Play Store/Apple Store | |
APK/AAB/IPA | Export from the relevant app store, the OneSpan Customer Portal or from the OneSpan Mobile Portal. | OneSpan Support will provide an SFTP for the shielded and/or unshielded app (if needed). |
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