Limiting Supported Languages

Limiting the use supported languages allows you to limit the languages in which transactions can be sent for signing. This means that you can have control over the branding and white labeling of those transactions.

The limit applies only to signing languages, and not to the sender UI languages.

It is strongly recommended that you turn on the Override Recipient's Preferred Language account feature when Limit Supported Languages is enabled. This setting can be found in Admin > Account Configuration > Feature Settings > General.

Enabling the feature

In order to use this feature, the following steps must be taken:

1. The feature Limit Supported Languages needs to be enabled for the account.

2. The list of supported languages needs to be defined.

3. A default signing language needs to be defined.

To enable Limiting Supported Languages:

1. Navigate to Admin > Account Configuration > Feature Settings >General.

2. Select Limit supported signing languages.

3. Navigate to Admin > Account Configuration > Supported Languages:

4. Select the list of languages to support                

   • All OneSpan Sign supported languages are displayed

   • Language names are displayed in the language of the logged in user

5. Select the Default signing language. Only the languages selected above will be displayed.

Clicking Reset will remove all previous selections, meaning that there will be no supported languages selected.