Connecting OneSpan Authentication Server Appliance to the network

The information in this section does not apply to OneSpan Authentication Server Virtual Appliance!

The following topics provide instructions for connecting OneSpan Authentication Server Appliance to your network environment.

Before you begin read the safety information (see Safety and environmental information). Verify that the supplied package contains all contents, as listed on a separate sheet supplied with your OneSpan Authentication Server Appliance.

Verify that you have all the information that you need for the installation (see Pre-installation tasks and consideration).

Powering on OneSpan Authentication Server Appliance

To connect and power on the OneSpan Authentication Server Appliance device

1. Connect the OneSpan Authentication Server Appliance device using an appropriate network cable to the network's hub or switch.

   OneSpan Authentication Server Appliance is delivered with two Ethernet interfaces (see Figure: OneSpan Authentication Server Appliance connection ports).

2. Power on the device by connecting the appliance via the power cable to a power supply. The AG-9XXX models have two power units, each with a separate power cable. These power cables need to be connected to separate power circuits. The second (redundant) supply provides backup power in case the fuse for the supplying power circuit fails.

3. The two lights on the front of OneSpan Authentication Server Appliance indicate that the device is connected and operational.

   Verify that the lights are on. If not, verify the following:

   • The network cable is in good working order.

   • The network cable is correctly plugged into one of the Ethernet ports.

   • The network cable is correctly plugged in to your network hub or switch.

Connecting to your network

OneSpan Authentication Server Appliance is delivered with the following standard configuration for the Ethernet interface:

Network IP address/netmask: 192.168.0.1/24

You can change the OneSpan Authentication Server Appliance IP address to an address within your network in two ways:

• Using the OneSpan Authentication Server Appliance Rescue Tool.

• Temporarily isolating a client workstation from the network and linking it to OneSpan Authentication Server Appliance. This involves changing a client workstation IP address to within the specified IP address range for OneSpan Authentication Server Appliance.

To access the system, a workstation needs to be temporarily configured with the same TCP/IP settings as OneSpan Authentication Server Appliance.

To temporarily configure a workstation to connect to OneSpan Authentication Server Appliance

1. Configure a workstation with the following settings:

   Network IP address: 192.168.0.2

   Subnet mask: 255.255.255.0

2. Once the TCP/IP settings are active on the workstation, use a Command Prompt or terminal window and run the following test command:

   ping 192.168.0.1

   You should see similar output as follows:

   Pinging 192.168.0.1 with 32 bytes of data:
                   Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
                   Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
                   Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
                   Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
   
                   Ping statistics for 192.168.0.1:
                   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
                   Approximate round trip times in milli-seconds:
                   Minimum = 0ms, Maximum = 0ms, Average = 0ms

   • If you receive a similar reply, everything is OK.

   • If you don't receive a network reply, indicated by "time out" or "destination host unreachable" messages, do the following:

     • Verify that the workstation’s TCP/IP settings are correctly set as described in the previous steps.

     • Verify that the network cable is in good working order and correctly plugged into one of the Ethernet interfaces and your network hub or switch.