Using a DIGIPASS FX authenticator with Palo Alto GlobalProtect

This guide outlines the process to enroll and use your DIGIPASS FX series authenticator to sign in to Palo Alto GlobalProtect.

Before you begin

Ensure that you have the following:

• Palo Alto GlobalProtect application installed

• The address of your corporate VPN. Consult with your network administrator.

• A working internet connection

Using a DIGIPASS FX series authenticator with Palo Alto GlobalProtect

To enroll a DIGIPASS FX series authenticator to Palo Alto GlobalProtect on first use

1. Connect your DIGIPASS FX series authenticator to your device (see Connecting your DIGIPASS FX series authenticator).

2. Open the GlobalProtect application. On your Windows computer, click the GlobalProtect icon in your system tray (or notification area), usually at the bottom right of the screen.

3. If you are currently connected via the GlobalProtect application, click Disconnect.

4. In the GlobalProtect dialog, if the Portal box is empty, type the address of the corporate VPN. Click Connect to initiate the VPN connection.

5. Select your account and follow the instructions on the screen.

6. Add your DIGIPASS FX series authenticator as a sign-in method (see Adding a DIGIPASS FX authenticator as sign-in method).

To log on with a DIGIPASS FX series authenticator to Palo Alto GlobalProtect

1. Connect your DIGIPASS FX series authenticator to your device (see Connecting your DIGIPASS FX series authenticator).

2. Open the GlobalProtect application. On your Windows computer, click the GlobalProtect icon in your system tray (or notification area), usually at the bottom right of the screen.

3. In the GlobalProtect window, click Connect to initiate the VPN connection.

4. Select your account and follow the instructions on the screen to sign in.

5. Authenticate with your DIGIPASS FX series authenticator (see Using a DIGIPASS FX authenticator for application sign-in).